Customer Support Officer

2 weeks ago


London, United Kingdom Antony James Recruitment Ltd Full time

My client, a thriving financial Services business in Central London are looking to recruit an experienced Customer Support Officer. If selected, you will aid & support the branch in an operational capacity by performing day to day banking tasks, as wellas provide support to the branch manager & relationship managers in fulfilling their needs & requirements. In addition to also undertake regulatory action (transactional monitoring) on a daily basis for the branch portfolio. Provide support and troubleshootingfor any operational queries to anyone who requires.

**Responsibilities**
- Customer service with clients.
- for the client's remittance.
- Answering calls for the RM's if they are not available to answer and assisting the client's needs.
- Locker operations - Renewals, opening, closing, operating a locker.
- Cash operations - Deposits, withdrawals, ordering liquidity, Cash collection/pick up. End of day cash up procedure t0 make sure credit/debits are correctly done.
- Cheque lodgement - Due Diligence performed on cheques received in branch, either in post or in person.
- Call back processed, relevant RM's to sign off the transfer and then dispatched to remittance.
- Compliance monitoring - Looking after compliance entries and keeping them at absolute minimum with maximum information received from client/RM.
- Liaising with other departments - CAM - account maintenance issues (web login/secure key/dormancy lift/changes to account etc) - Treasury - front office for deals taking place for clients, back office for time /e-deposit issues, new TD's, maturity & breakingof time deposits also.
- Account Opening - On-boarding new customers along with the bank's policy with documents / forms required. Core processing of account opening, maintenances and customer instructions. KYC also conducted for all new customers.
- MIS - Maintain the customer service query log / Tracker, update MIS and ad hock data analysis as and when required

**Experience**
- Good literacy and numeracy skills
- Good organizational abilities
- Bachelor's degree in Banking and Finance, Accounting or other related fields.
- Customer Service experience
- Good knowledge of FX, Time / fixed income, other banking instruments and procedures

**Interested?**

Please get in touch with your CV and details of your salary expectations and notice period.


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