Referral Management and Triage Coordinator

7 months ago


Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

We are looking for an enthusiastic, highly motivated and well-organised Band 5 nurse or therapist to work in the Referral Management Hub in Brighton. The Hub supports all the referrals to Brighton and Hove Responsive Services.

The post holder will be required to work as part of a team, but also independently, prioritising referrals using clinical decision-making skills, and seeking support from senior staff to manage complex referrals as required.

The post holder will ideally have an understanding of the services available across our Trust, and be able to effectively communicate with a wide range of people including clinicians, therapists, social care workers, managers, staff, and patients using the services.

“We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

Positive 2020 NHS Staff Survey results. The Care Quality Commission (CQC) rates our quality of services as good with outstanding features. Stunning locations in Sussex, surrounded by the South Downs and the coast. A great working environment in the community, in patients' homes and our community hospitals. Excellent training and development opportunities. Real Living Wage Employer, with great rates of pay. Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave. Supportive team environments. Cost-effective and convenient workplace nurseries. Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks. Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces.

The role involves the triage and coordination of referrals that support early hospital discharges and avoidable hospital admission. Referrals come from hospitals, GPs, paramedics and other agencies.



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