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Customer Service Administrator

4 months ago

Peterborough, United Kingdom Katie Strange Recruitment Full time

As a Customer Service Administrator, you will be working at the heart of this business

You will be you will be responsible for taking orders, processing quotations, offering product advice, managing deliveries and occasionally jumping in the warehouse to help the team out.

This is a key role within a small and friendly team who pride themselves on offering an exceptional level of service.

Due to the responsibilities within this role we are seeking an individual with previous experience in a similar position, ideally in a product based/B2B environment.

**The Company**:
My client supplies a wide range of products to customers within the building and construction industries, quite often turning orders around within 24 hours
- 25 days holiday, plus bank holidays
- Shopping rewards
- Long service awards
- Generous health care scheme
- Free onsite parking (PE1 location)
- Modern office environment
- Working hours, Monday to Friday, 8.30am - 5pm

**The Individual**:

- Excellent communication skills.
- Able to use initiative and take proactive action.
- Strong team player who is happy to help out where needed.
- Able to multi task and prioritise a busy workload.
- Previous experience in a sales admin/customer service role.
- Previous experience of working in a product based/B2B role would be an advantage.

**The Job - Customer Service Administrator**:

- Handle inbound calls; sales enquiries, order updates, service issues.
- Produce and manage quotations.
- Process sales orders.
- Manage, investigate and resolve customer complaints and order queries.
- Update and maintain internal CRM system.
- Liaise with internal teams to ensure commitments are achieved.
- General administration.