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Customer Service Advisor

4 months ago

Hebburn, United Kingdom Preferred Management Full time

**Job description**

**Are you ready for an exciting new role?**

Do you want to work for an industry leading, caring and trusted local employer, who is committed to investing in their team? In an environment where customers and staff are not just a number? Where relationships, great customer service and reward truly mean something? Within an innovative and forward thinking team, where you can work alongside everyone’s favourite colleagues - our office dogs?

**If so, keep reading...**

**What we do**

We specialise in Home Emergency claims management, fixing everyday breakdowns such as broken boilers, burst pipes and electrical failures.

**Why we do it**

Experiencing a home emergency can be a trying time so we believe our customers deserve outstanding customer service and support, delivered by our fantastic team based in Hebburn and our national supply chain of engineers.

**How we do it**

Your days will be varied, however there are some tasks that are as standard, such as:
Taking inbound and making outbound calls to speak with customers who require help with their home emergency (we do not cold call; all our customers are expecting our calls and happy to hear from us).

Arranging for our engineers to attend and alleviate the emergency promptly.

Ensure repairs and return appointments are progressed as quickly as possible.

As your time with us progresses, your knowledge will improve and you’ll advance to more complex claims management, relating to individual insurance policy coverage and quotation calculations.

**What we need from you**
- A positive and enthusiastic personality is essential.
- Commitment to always giving 100% in everything you do.
- Ability to work our 5-on and 5-off shift pattern, on 10 hour shifts.

This is a full-time, permanent role.

**Shifts**

Our team rotates around a number of different shifts (10 hours with paid breaks) shown below, on a rotational basis. For each 5-day rotation, your shift times each rotation will all be the same.
- Early shift: 6am to 4pm.
- Early shift: 8am to 6pm.
- Mid shift: 9am to 7pm.
- Mid shift: 11am to 9pm.
- Late shift: 2pm to midnight.

**Our promise to you**

With a starting salary of £10.42 per hour, we aim to get you fully trained within 12-16 weeks of starting with us, once fully trained you'll receive a competitive hourly rate of £11.49 (paid weekly) and also be part of our incentive scheme which offers the opportunity to increase your salary up to £29,000.

**We offer**:

- A relaxed, enjoyable, work environment aimed at getting the best from everyone.
- Structure, support and regular one-on-one training and reviews.
- Quarterly team building exercises with annual team outings.
- Overtime available during the Autumn & Winter months, paid at higher rates.
- Additional annual leave day for each year of service.
- Performance based bonus.
- Free taxi to work for 6am starts and free taxi home for midnight finishes.
- Free parking.

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

Schedule:

- 10 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Salary**: From £10.42 per hour

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Work Location: In person