Sales and Customer Service Apprenticeship Trainer

7 months ago

Hebburn, United Kingdom Zenith People Full time

Zenith People are looking to recruit an experienced Sales and Customer Service Apprenticeship Trainer to provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

**Role responsibilities and requirements**:

- To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.
- Complete and use initial assessment results to ensure learning needs are met.
- Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
- Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
- To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
- Provide thorough feedback to employers and learners during reviews on progress.
- Seek feedback from learners on learning support materials to review and improve the service and learning experience.
- Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
- Act on feedback from teaching observations, employers, peers, or other review processes.
- Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
- To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
- Provide impartial advice and guidance to all learners to support progression.
- Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
- Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
- Use a variety of delivery methods that will stimulate learning appropriate to learner needs.
- Deliver additional sessions and one to one support where required to ensure all learners can succeed.
- Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
- Complete weekly update meetings and monthly caseload reports.
- Deliver against internal standards, systems and procedures and involvement in internal audit programme.
- Contribute to external audits from awarding organisations and funders.
- Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
- Provide a high level of customer service to all learners and parties contacting the business.
- Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
- Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
- Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
- Experience of unsupervised working and using own initiative.
- Experience of online learning and assessment platforms.
- The ability to work in a target orientated environment and achieve required measures of success and quality.
- Understand different learning styles and how to differentiate through various teaching methods.
- Be able to motivate self and learners.
- Be willing to work flexible hours and locations as required, be committed and enthusiastic.
- Excellent organisational, IT and administrative skills
- Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

**Job Types**: Full-time, Permanent

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Sales and Customer Service Apprenticeship Trainer

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