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Customer Service Coordinator

2 months ago

Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

Job Summary

MTrec Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team on a temporary to permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods.

Key Responsibilities

  • Provide excellent customer service through phone, email, and in-person interactions
  • Manage order confirmation processes, ensuring timely and accurate delivery of goods
  • Liaise with carriers to arrange collection of goods, ensuring efficient and cost-effective logistics
  • Generate and maintain accurate paperwork, including transport logs and purchase orders
  • Process and issue purchase orders, ensuring timely payment to suppliers
  • Chase suppliers for outstanding orders, ensuring prompt resolution
  • Research and identify new products and suppliers, negotiating prices and agreeing contracts
  • Assess tenders from potential suppliers, ensuring best value for the company
  • Match and code sales invoices, ensuring accurate financial records
  • Release supplier invoices for payment, ensuring timely payment
  • Administer various logs, ensuring accurate and up-to-date records
  • Perform general filing and administrative tasks, ensuring a organized and efficient workspace
  • Manage office stationery stock, ensuring adequate supplies
  • Manage incoming and outgoing post, ensuring timely and secure delivery

Requirements

  • Excellent written and verbal communication skills
  • Ability to communicate effectively with internal and external customers
  • Excellent attention to detail, with data entry ability
  • Experience with Sage 50 or similar accounting software
  • Excellent computer proficiency, particularly Microsoft Office packages
  • Ability to work under pressure, meeting deadlines and delivering results
  • Provide exemplary customer service, maintaining a positive attitude
  • Ability to work independently, carrying out assignments to completion

About MTrec Recruitment

MTrec Recruitment is a leading recruitment agency, specializing in temporary and permanent staffing solutions. We pride ourselves on delivering exceptional service, ensuring our clients and candidates achieve their goals.