Customer Services Co-ordinator

2 weeks ago

Durham, United Kingdom Durham University Full time

**Customer Services Co-ordinator (Visitor Attractions)** **(**Job Number**:24001040**)**

University Library and Collections

Grade 5: - £25,742 - £28,759 per annum

Open-Ended/Permanent - Full Time

**Contract Duration**: Open ended

**Contracted Hours per Week**: 35

**Working Arrangements**: To be agreed locally by Department

**Closing Date**: 07-Jul-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

**The Role and Department**

This is a great opportunity to work in our amazing museums and UNESCO World Heritage Site buildings. Our Customer Services Coordinators (Visitor Attractions) are essential to ensuring our visitors are provided with an excellent, memorable visitor experience and managing our Visitor Services Assistants and volunteers. You will be customer focused and confident speaking with people, sharing information and answering enquiries. Activities will include visitor experience, retail operations, social media, scheduling, event booking, recruitment, data reporting, events and activities.

You will work across our different venues and sites; primarily at the Oriental Museum and Palace Green Library, which is home to the World Heritage Site visitor centre, Cosin’s Library, the Museum of Archaeology and the Castle. As part of the Customer Services team, you will work collaboratively and support wider customer services operations as needed, including the University Library.

Visitor Services is part of the Customer Services team within the University Library and Collections (ULC) department, leading on customer experience across our libraries and visitor attractions. ULC provide spaces, collections, expertise and services (in person and online) across our collections, museums, libraries and archives; supporting education, research, the wider student experience, cultural, engagement and educational outreach.

This is a full-time, all year post. There is some opportunity for hybrid working, although the expectation is for the greater part of your work to be onsite. Your contract will be to work 5 days in 7, with a regular weekend day. Your core working hours will be c.8.30/9am to 4.30/5pm. Flexibility to work occasional evenings to support week late night opening and evenings is required. Some Bank Holiday working will be expected.

Further information about the role and the responsibilities is at the bottom of this job description.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
- There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
- The opportunity to take part in staff volunteering activities to make a difference in the local community
- Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- We offer generous pension schemes.

**Durham University is committed to equality, diversity and inclusion**

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and w

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