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Customer Representative
3 months ago
We are currently seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills.
**Duties**:
- Answer incoming customer inquiries in person
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Up sell additional products or services to customers when appropriate
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other team members to ensure customer satisfaction
**Skills**:
- Excellent phone etiquette and strong communication skills
- Proven ability to up sell products or services
- Empathy and patience when dealing with customers, particularly in challenging situations
**Salary**: From £24,567.85 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
Application deadline: 13/03/2024