Customer Account Representative
3 months ago
The Customer Account Representative responsible for providing exceptional customer service and support to residents within a specific residential territory helping with community outreach. This role focuses on building relationships with customers, understanding their needs, and serving as a liaison between the residential community and the organization. The Customer Account Representative plays a vital role in addressing customer concerns, promoting community engagement, and ensuring customer satisfaction.
Key Responsibilities:
Customer Relationship Management:
- Serve as the primary point of contact for residents within the assigned residential territory, establishing strong relationships and providing personalized support.
- Proactively reach out to customers to assess their needs, address inquiries, and resolve any issues or concerns they may have.
- Actively listen to customer feedback and suggestions, providing appropriate follow-up and taking necessary actions to enhance customer satisfaction.
Community Outreach and Engagement:
- Develop and implement community outreach strategies to increase customer awareness of available services, promotions, and resources.
- Coordinate and participate in community events, meetings, and activities to connect with residents and foster a sense of belonging and community engagement.
- Collaborate with local organizations and community groups to identify partnership opportunities that align with customer needs and interests.
Account Management:
- Maintain accurate and up-to-date customer account information, ensuring that records are properly documented and accessible.
- Assist customers in managing their accounts, including billing inquiries, payment arrangements, and service upgrades or changes.
- Provide guidance and support to customers in accessing and utilizing various products, services, and features offered by the organization.
Issue Resolution and Support:
- Address and resolve customer complaints or concerns promptly and professionally, striving for effective solutions and customer satisfaction.
- Escalate complex or recurring issues to appropriate departments or supervisors, ensuring timely and accurate resolution.
- Collaborate with internal teams to streamline processes, improve customer experience, and advocate for customer needs within the organization.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, account management, or a related field.
- Excellent interpersonal and communication skills to establish rapport and effectively communicate with diverse customers.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Knowledge of community outreach strategies and experience working within residential territories.
- Proficiency in using customer management systems and software.
- Empathy, patience, and active listening skills to address customer concerns and provide exceptional service.
- Flexibility to attend community events and meetings outside of regular business hours, as needed.
Pay: £600.00-£900.00 per week
**Benefits**:
- Company events
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a reliable transportation?
- Do you have full time availability, including one weekend day?
**Experience**:
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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