Service Delivery/customer Satisfaction Coordinator

2 weeks ago


London, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for a Service Delivery/Customer Satisfaction Coordinator to join a blue chip organisation on an initial one year contract.
This role is fully remote and will be inside IR35 so we can accept umbrella contractors only.
- Proactively serve as a "trusted advisor," and function as a key point of contact for key Customers
- Represent the Service Delivery organisation to clients by promoting Service Delivery vision, value, services, and capabilities.
- Think systemically across vendors, process and technology boundaries
- Act as advocates on behalf of customers to ensure services meet their business priorities and needs.
- Share with management a knowledge of the technology, service chain and -model and business risks associated with the Services used by clients and identify opportunities to reduce or mitigate the risks for the benefit of the client.
- Be pragmatic working closely with others on issues and not constrained by organizational boundaries of ownership or responsibility in developing creative and innovative solutions.
- Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
Key Experience Needed:

- Good understanding of IT Service Operation/Delivery and Development capabilities.
- Good understanding of IT Service Management practices, IT Organizational roles and responsibilities.
- Good written and verbal communication and presentation skills.
- Excellent facilitation and negotiation skills to achieve desired results.
- Business Acumen and Understanding of the business area.
Strong analytical (report driven) competency
- Experience in end to end service ownership
- Dealing with and managing complex issues
- Leading and managing teams.
- Developing and driving Service Improvement Plans
- Experience in an outsourcing / managed service environment
- Ability to track, monitor and improve performance against KPI targets
- Highly organized, with the ability to plan ahead for short
- to medium-term objectives
- Experience or understanding of the business area.
- Proven ability to build and manage relationships in a matrix environment
- Strong organizational skills; ability to manage multiple projects with competing demands for resources
- Continual improvement of existing processes, customer-facing tools and communications and find ways to increase customer service
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..



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