Customer Service Coordinator, Virtual
2 weeks ago
We are currently recruiting for a Customer Service & Fulfilment Coordinator to support the online team. As an essential part of the team, the primary duties will include customer service, inventory management and ensuring efficient order fulfilment. You will support with overseeing all aspects of the day-to-day e-commerce fulfilment operation; processing orders, dealing with customer service, managing administrative tasks as well as working with our online platforms.
The role will be based from our Notting Hill office and the successful applicant will be working closely within a creatively driven, small-knit team. This is an excellent role for someone looking to establish themselves within the fashion/e-commerce landscape and training will be provided knowledge on industry best practices.
Customer service & fulfilment
Support e-commerce Fulfilment Assistant in picking, processing and dispatching orders.
Maintaining the company’s website and checking for any errors
Process returns and updating inventory on stock systems
Responding to customer enquiries over the phone, email and live chat
Stock & inventory management
Oversee the day-to-day operations of the stock rooms, including shipping, receiving, and inventory management
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
Ensure compliance with safety regulations and maintain a clean and organised stock inventory/packing environment
Train and develop staff, providing guidance and support as needed
Conduct regular audits to maintain accurate inventory records and minimize discrepancies
Prepare reports on order fulfilment performance and customer satisfaction, including profit loss analysis
Proven experience in customer service and inventory management, or a related field
Excellent problem-solving skills with the ability to analyse data and make informed decisions
IT literate with knowledge of office software (Word, Excel)
Excellent attention to detail with flexible, dynamic attitude
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