Customer Service Coordinator
3 weeks ago
Do you want to work for a forward-thinking & purpose-driven medical technology business based in Central London?
They are seeking an enthusiastic and competent **Customer Service Coordinator **to support with their life-changing mission to change cancer therapy for millions of people
**This role will offer you**
- The chance to perform work that will help the lives of patients and healthcare professionals
- A flexible and progressive working environment
- Personal contribution to shape the company’s unique culture
- Market leading benefits
**You will be responsible for**
- Daily coordination of the patient experience on the Liberty service
- Train patients over video calls on how to use the Liberty device.
- Maintain the Patient Management system (Zendesk or similar)
- Communicate with key hospital and external stakeholders.
- Collect user feedback and share insights with the team.
- Liaise with marketing to enhance customer service and brand materials.
**You will bring the following**
- Excellent customer/patient facing experience (essential)
- Competent telephone and video conferencing skills (essential)
- Target-orientated and strong attention to detail (essential)
- Experience in a healthcare setting (nice-to-have)
- Stock management system experience (nice-to-have)
**Job Type**: Permanent
**Salary**: £25,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London
Reference ID: technical manager aurobindo
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