Customer Service Coordinator

3 weeks ago

London, United Kingdom RightShip Full time

**Job details**:
As world recognised maritime safety and environmental experts, RightShip has an exciting vision to expand its market share and influence in safety, environmental and social outcomes in the maritime industry.
RightShip is looking for an enthusiastic and proactive Customer Service Coordinator with a “can-do” attitude to join our Europe, Middle East and Africa (EMEA) team. The incumbent will be responsible for handling customer service support to ensure a delightful customer experience and is a vital member who will support the EMEA team in achieving the sales targets.
This role reports to the Head of EMEA.

**Major Responsibilities**

At all times display and uphold RightShip values: Our People, Care; Innovation; Integrity; Our Name.

BUSINESS SUPPORT
- Be an active member of the EMEA Sales and Customer Team and the Global Commercial Team.
- Support the day to day functional requirements of the Business Development Managers and the Key Account Managers.
- Develop and maintain a strong working relationship with the Global Salesforce Team including fulfilling any business requirements as directed.
- Provide administrative and customer support to the EMEA team for new and existing customers as business demands require.
- Proactively support the Business Development team in lead management to achieve sales targets.
- Work collaboratively with Customer Service Coordinators in other regions to establish synergies, best practices and optimisation where possible.
- Provide logistics support for sales events, training and webinars where required and participate in external meetings, events, or other activities as required.

CUSTOMER AND SALES SUPPORT
- Support Sales team(s) with contract management, opportunities and renewals, reports, dashboards, pipeline management and general Salesforce administrative tasks to support business requirements.
- Build strong rapport with customers. Provide good after sales support service to ensure good customer experience and resolve complaints if any.
- Provide customer contact support for the EMEA Team, servicing customer calls where required and attending to any customer enquiries in a prompt and professional manner.
- Generate quotations and contractual documents including service agreements, and service amendments and verify and check documents and data for completeness, accuracy and consistency.
- Coordinate with customers and Finance on billing, accounts receiveable and debt management issues as directed.
- Support Key Account Managers in the management of low profile contract renewals and assist in the management of the regional contract renewal pipeline.
- Manage user access for the RightShip Platform including setting up new users and trial accounts as required.

DATA MANAGEMENT
- Maintain clean and complete EMEA Salesforce (CRM) data ensuring information completeness, naming conventions, sense checking and cleaning leads information
- Identify ways to optimise and improve business workflows and assist in the development of standard operating procedures and best practices on use of Salesforce
- Understand business requirements, translate into workable solutions for implementation

OTHER
- Analyse, escalate and report risks as required
- Any other task reasonably required by the business from time to time

**Desired Skills and Experience**:

- Suitable and relevant experience in Sales Support or Customer Service, functional experience of Salesforce CRM advantageous.
- Customer-oriented, self-initiated and meticulous
- Excellent communication and interpersonal skills
- Able to work independently and in a team
- Adaptable and able to multi-task in a fast paced team
- Excellent attention to detail
- Proficient in MS Office
- Analytical and has good systems, process and data troubleshooting skills

**About RightShip**:
RightShip is the world’s biggest third party maritime due diligence organisation, providing expertise in global safety, sustainability and social responsibility best practices.

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services.

Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment.

**Values and benefits**:
We offer a place where you know you are contributing to an organisation who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.

We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skill

  • Customer Service Coordinator

    1 month ago

    London, United Kingdom Alchemy Global Talent Solutions Full time

    **Job Details**: **Posted**: - 31st January, 2024**Sector**: - Moving Services**Location**: - London, Greater London, United Kingdom**Job Ref**: - 17223**Salary**: - £24,000.00-£28,000.00Our client a well-respected UK removals company have an exciting opportunity opened up for a full-time role as a Customer Service Coordinator to work from their...

  • Customer Service Coordinator

    1 month ago

    London Stansted Airport, United Kingdom Pure Resourcing Solutions Full time

    Pure are recruiting for an exciting growing organisation who are looking for Customer Service Coordinator to join their busy team based in Stansted, Essex. **Main Duties:**: - Problem solving - Coordinating the Customer correspondence following exhibitions/events, and working with inhouse sales team for data entrytasks - Maintaining and updating inhouse...

  • Customer Service Coordinator

    1 month ago

    London, United Kingdom BioTalent Full time

    Do you want to work for a forward-thinking & purpose-driven medical technology business based in Central London? They are seeking an enthusiastic and competent **Customer Service Coordinator **to support with their life-changing mission to change cancer therapy for millions of people! **This role will offer you** - The chance to perform work that will help...

  • Customer Service Coordinator

    4 weeks ago

    London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join our amazing client who are based in Feltham! We are looking for someone with customer service experience, who enjoys working in a busy and fast paced environment and who also has experience supporting a sales team! Do you have excellent communication skills? Do you have experience with WMS? Do...

  • Customer Service Coordinator

    3 weeks ago

    London, United Kingdom PSR Solutions Full time

    Customer Care Coordinator - Residential Developer PSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Hampshire. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. Customer Care Coordinator Ensure...

  • Customer Service Coordinator

    5 days ago

    London, United Kingdom PSR Solutions Full time €120 - €129

    Customer Care Coordinator - Residential Developer PSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Hampshire. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. Customer Care Coordinator Ensure...

  • Customer Service Coordinator

    4 weeks ago

    London, United Kingdom Fawkes & Reece London Full time

    A large lucury housing developer are currently looking for a site based Customer Service Coordinator to join their team in HammersmithIf you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for! Your CV must demonstrates stability.Day to day...

  • Customer Service Coordinator

    4 weeks ago

    London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join our amazing client who are based in Feltham! We are looking for someone with customer service experience, who enjoys working in a busy and fast paced environment and who also has experience supporting a sales team! Do you have sales support experience? Customer Service Coordinator Duties: ...

  • Customer Service Coordinator

    3 weeks ago

    Uxbridge, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join one of our amazing clients who are based in Uxbridge! We are looking for someone with customer service experience who also has experience processing orders and has strong communication skills! Do you have experience processing orders? Are you super organised? Do you work well working toward...

  • Customer Service Coordinator

    3 weeks ago

    London, United Kingdom PSR Solutions Full time

    Customer Care Coordinator - Residential Developer PSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Hampshire. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. Job role: Customer Care...

  • Customer Service Coordinator

    5 days ago

    London, United Kingdom PSR Solutions Full time €120 - €129

    Customer Care Coordinator - Residential Developer PSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Hampshire. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. Job role: Customer Care...

  • Customer Service Coordinator

    1 week ago

    London, United Kingdom Wendy Morrison Design Full time

    **Introduction**: Wendy Morrison is an established designer of hand-made rugs and interior products. Her rugs are hand crafted in India and Nepal by highly skilled artisans and sold throughout the world. Wendy's signature style fuses influence from her background in fashion design with her love of exotic plants and animals. The business has considerable...

  • Customer Service Coordinator

    3 weeks ago

    Uxbridge, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join one of our amazing clients who are based in Uxbridge! We are looking for someone with customer service experience who also has experience processing orders and has strong communication skills! Customer Service Coordinator Duties: Pension Click here to register with us or here to login...

  • Senior Customer Service Coordinator

    16 hours ago

    London, United Kingdom Hunterwell Recruitment Ltd Full time

    If you’re an experienced New Homes Customer Care Coordinator, I have 3 questions for you: - Are you stuck behind a desk 5 days a week? - Are you working for volume house builder? - Are you exhausted with a relentless workload? I bet you’re thinking, there must be a better life somewhere, well there is! I’m looking for a Senior Customer Service...

  • Customer Service Coordinator

    7 days ago

    London, United Kingdom RightShip Full time

    **The Company** RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems,...

  • Customer Service Coordinator

    1 month ago

    West London, United Kingdom Fawkes & Reece Full time

    **Location**: West London **Salary**: £30K- £32K per Year **Contract**: Permanent **Type**: Part Time **Reference**: ZG/8991780_1689667804 **Posted**: July 18, 2023 My client are 1 of the largest UK House Builders that offer stability, progression and competitive salaries they are currently looking for an experienced Customer Service Coordinator to join...

  • Customer Service Coordinator

    4 weeks ago

    Hammersmith, Greater London, United Kingdom Fawkes & Reece London Full time

    A large lucury housing developer are currently looking for a site based Customer Service Coordinator to join their team in Hammersmith If you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for! Your CV must demonstrates stability. Day...

  • Customer Service and Order Processing Coordinator

    1 month ago

    London, United Kingdom Evolve Full time

    Evolve are currently recruiting for a niche & innovative Aesthetics organisation, who are seeking two Customer Service & Order Processing Coordinators. You will work on a part-time basis, across three days a week as a job share in the aesthetics marketplace. If you thrive in a fast-paced environment, excel at customer interaction, and have a knack for order...

  • Trilingual Customer Service Coordinator

    1 month ago

    London, United Kingdom Language Matters Full time

    Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers. **Your responsibilities will include**: - Dealing with a wide range of customers across the EMEA region - Ensuring...

  • Customer Service Coordinator

    2 days ago

    London, United Kingdom RightShip Full time

    The Company RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems,...