Trilingual Customer Service Coordinator

1 month ago


London, United Kingdom Language Matters Full time

Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers.

**Your responsibilities will include**:

- Dealing with a wide range of customers across the EMEA region
- Ensuring that all enquiries are being responded to in a timely manner
- Dealing with returns and refund requests
- Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management

**About you**:
It is essential for you to be confident and well-spoken as you will be dealing with various clients/customers and have strong language skills in English, German and another European language to a fluent level. It is a great opportunity for someone who enjoyssolving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more

**Profile**:

- Fluent in English, German AND another European language
- Experience working in a customer support, customer services, client support role or any office-based experience
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills: active listening, writing/typing, informal communication
- Able to commute to Sunbury on Thames on a hybrid basis

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.



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