Spanish & French speaking Customer Service Specialist

3 weeks ago


London, United Kingdom The Language Business Full time

We have a fantastic new job opportunity for French & Spanish speaking Customer Service Specialist to join a global, luxury cosmetics and lifestyle beauty brand to support both their French and Spanish speaking business clients with daily customer service queries.

LOCATION
London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)

LANGUAGES
Fluency in English, French AND Spanish essential

COMPANY
Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.

THE JOB
In order to manage all interaction with both their French AND Spanish speaking clients, they wish to recruit a French & Spanish speaking Customer Service Specialist. Working as part of their multilingual client support team, your role will include the following duties and responsibilities:

  • Maintain a high level of service awareness and a positive customer attitude at all times.
  • Communicate promptly with Spanish and French speaking customers by email, livechat or phone
  • Deal with complaints where necessary and handle difficult scenarios with professionalism.
  • Processing orders and returns.
  • Taking ownership and accountability for each and every call or email.
  • Being aware of the individual and departments weekly KPIs.
  • Develop and maintain a knowledge base of the evolving products and services
  • Assist in ad-hoc translation and copywriting.
  • Assist in ad-hoc project work to improve the Customer Experience or assisting in events

CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS

  • Trilingual - fluent in English, French AND Spanish
  • Previous telephone/email/live chat based customer services experience is an advantage but not essential - all backgrounds will be considered
  • Fantastic attitude to learn and show enthusiasm for the job - this is more important than previous work experience
  • Demonstrate effective team working skills.
  • Excellent written and verbal communication skills, with good spelling and grammar.
  • Ability to build rapport with clients.
  • Responds well to change and accepts it as an opportunity to improve.
  • Positive and flexible attitude, and able to take initiative.
  • Excellent eye for detail and good organizational skills
  • Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.

SALARY, BENEFITS, WORKING HOURS
£32,000 benefits. 09:00am - 5.30pm, Monday - Friday, 3 days working from the office in London, 2 days a week remote

To apply for this exciting opportunity, please send your CV to us immediately.

Contact: Jonathan Grimes #J-18808-Ljbffr

  • London, United Kingdom The Language Business Full time

    We have a fantastic new job opportunity for French & Spanish speaking Customer Service Specialist to join a global, luxury cosmetics and lifestyle beauty brand to support both their French and Spanish speaking business clients with daily customer service queries. London office & Hybrid (2/3 days a week office, 2/3 days a week remote split) LANGUAGES ...


  • London, United Kingdom French Selection UK Full time

    International Shipping & Operations Coordinator International Shipping & Operations Coordinator Establishing commercial relationships with suppliers and customers across the European continent - Managing price risk/hedging with futures Fluent in Italian and French or Spanish - Proficiency in Microsoft Excel and Word. - Willing to travel abroad...

  • Logistics Coordinator

    22 hours ago


    London, United Kingdom French Selection Full time

    Dutch or German speaking logistics coordinator Dutch or German speaking logistics coordinator Hybrid work 2 days a week in the office To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: A well-established global food broker and distributor Handle enquiries, complaints and other...

  • Teacher of Languages

    3 weeks ago


    Barnet, Greater London, United Kingdom Wayman Recruitment Group Full time

    Wayman Group is delighted to present an exciting opportunity for a skilled and dedicated French/Spanish teacher to join a prestigious school in Barnet. As a highly regarded recruitment agency in the education sector, we are committed to connecting exceptional educators with top-tier institutions. As a French/Spanish teacher at our esteemed school, you will...


  • Barnet, Greater London, United Kingdom Wayman Recruitment Group Full time

    Job Description Wayman Group is delighted to present an exciting opportunity for a skilled and dedicated French/Spanish teacher to join a prestigious school in Barnet. As a highly regarded recruitment agency in the education sector, we are committed to connecting exceptional educators with top-tier institutions. As a French/Spanish teacher at our esteemed...

  • Teacher of Languages

    3 weeks ago


    Barnet, Greater London, United Kingdom Wayman Recruitment Group Full time

    Wayman Group is delighted to present an exciting opportunity for a skilled and dedicated French/Spanish teacher to join a prestigious school in Barnet. As a highly regarded recruitment agency in the education sector, we are committed to connecting exceptional educators with top-tier institutions. As a French/Spanish teacher at our esteemed school, you will...


  • London, United Kingdom Think Specialist Recruitment Full time

    We are currently recruiting for a globally known giant in their industry for a fully remote based role. They are looking for a competent Customer Service Support person that can speak and write fluently in one of either Italian, German OR Spanish to join them on a flexible and ongoing temporary contract for an initial 3 months and then to be...


  • London, United Kingdom Language Matters Full time

    An experienced Spanish or French speaking Business Development Executive is urgently needed for a leading international events company. This is an exciting opportunity to join a growing multilingual team in London. The purpose of this vacancy is to identify new business opportunities, research and interact with senior level executives within the technology...


  • London, United Kingdom French Selection UK Full time

    Dutch Speaking Logistics Coordinator Location: London, City of London (2 days in the office/ 3 days WFH every week) Please visit the French Selection UK website, vacancies section, search job reference: Applications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of...


  • London, United Kingdom French Selection UK Full time

    Dutch Speaking Logistics Coordinator Location: London, City of London (2 days in the office/ 3 days WFH every week) Please visit the French Selection UK website, vacancies section, search job reference: Applications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of...


  • London, United Kingdom Meraki Full time

    Must be fluent in Spanish - both written and verbal - Must have proven experience in customer service - Must be based in London Meraki Talent is working exclusively with a global organisation to support them with the recruitment of a Spanish Speaking Membership Coordinator. This is a full-time, permanent opportunity paying an annual salary of c.£25,000. -...


  • London, United Kingdom NL Recruitment Full time

    **Spanish-Speaking Sales & Customer Service Agents WFH/Hybrid** We're looking for a Spanish-speaking Sales & Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries and have a natural ability to influence sales. Ideally you should have a strong backgroundwithin call centres...


  • London, United Kingdom French Selection Full time

    Dutch or German speaking logistics coordinator Dutch or German speaking logistics coordinator Location: London Hybrid work 2 days a week in the office Salary: please state your expectations Ref: 5424D2 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5424D2 The company: A...


  • London, United Kingdom French Selection UK Full time

    FRENCH SELECTION UK Dutch Speaking Logistics Coordinator Location: London, City of London (2 days in the office/ 3 days WFH every week) Salary: we will consider every applicant's salary expectations Ref: 5424D VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 5424D Applications...


  • London, United Kingdom Audit and Risk Recruitment Full time

    Senior Internal Auditor (French / Spanish speaking) Audit and Risk Recruitment (ARR) has been mandated on an exciting opportunity to join an international asset management business as a senior auditor (French OR Spanish speaking is mandatory) Reporting into the Global Head of Audit, this is a great opportunity to provide audit coverage across the business...


  • London, United Kingdom Euro London Appointments Full time

    Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live...


  • London, United Kingdom Euro London Appointments Full time

    Job Description Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as...


  • London, United Kingdom Euro London Appointments Full time

    Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and...


  • London, United Kingdom in Newbury Full time

    Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live...


  • London, United Kingdom NL Recruitment Full time

    **French Speaking Customer Service Agents WFH/Hybrid** We're looking for a French Speaking Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries and have a natural ability to influence sales. Ideally you should have a strong backgroundwithin call centres previously. Although this is...