Customer Service Specialist

3 weeks ago

London, United Kingdom The Language Business Full time

We have a fantastic new job opportunity for French & Spanish speaking Customer Service Specialist to join a global, luxury cosmetics and lifestyle beauty brand to support both their French and Spanish speaking business clients with daily customer service queries.
London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)
LANGUAGES
Fluency in English, French AND Spanish essential
Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.
In order to manage all interaction with both their French AND Spanish speaking clients, they wish to recruit a French & Spanish speaking Customer Service Specialist. Working as part of their multilingual client support team, your role will include the following duties and responsibilities:
Maintain a high level of service awareness and a positive customer attitude at all times.
Communicate promptly with Spanish and French speaking customers by email, livechat or phone
Deal with complaints where necessary and handle difficult scenarios with professionalism.
Develop and maintain a knowledge base of the evolving products and services
Assist in ad-hoc translation and copywriting.
Assist in ad-hoc project work to improve the Customer Experience or assisting in events
Trilingual - fluent in English, French AND Spanish
Previous telephone/email/live chat based customer services experience is an advantage but not essential - all backgrounds will be considered
Fantastic attitude to learn and show enthusiasm for the job - this is more important than previous work experience
Positive and flexible attitude, and able to take initiative.
Windows, Excel, Word, Data input, Outlook. 30pm, Monday - Friday, 3 days working from the office in London, 2 days a week remote
To apply for this exciting opportunity, please send your CV to us immediately.

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