Customer Service Specialist

3 weeks ago

London, United Kingdom STR Group Limited Full time

Customer Service Specialist

Hayes, West London

From £32k

The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts. This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits. The candidate is expected to provide consistent status reports to both customers and the Account Manager, as well as handle internal and external queries efficiently.

Duties and Responsibilities:

  • Utilise internal and customer information flows daily to ensure accurate and up-to-date information.
  • Maximise customer satisfaction through effective communication and resolution of issues.
  • Timely creation of Sales Induction Form, Sales Orders, and printout of yellow folders.
  • Communicate Missing & Damage information to customers and manage queries on customer-supplied parts.
  • Handle communication of quotes with customers.
  • Support the Billing department in preparing invoicing packages.
  • Prepare and send regular status reports to customers.
  • Coordinate and organise shipments to and from customers, adhering to contractual terms.
  • Prepare shipping documentation in collaboration with the Shipping department.
  • Support the Documentation department and customers on documentation clarifications.
  • Collaborate closely with the Event Manager on event progress.
  • Take responsibility for continuous improvement of Customer Support Specialist processes.
  • Coordinate with the team and internal stakeholders to meet contractual requirements.

Education and Qualifications:

  • Experience in the Aerospace industry desirable.
  • Previous experience in a Customer Support role.
  • Organisational talent, high own initiative, high conflict ability, and analytical skills.

Experience and Knowledge:

  • Strong written and oral communication skills.
  • Ability to read and understand customer contracts/specifications.
  • Relationship-building skills.
  • Highly self-motivated.
  • Good IT skills with standard Microsoft packages. Proven experience with ERP data systems (SAP/AMOS, etc.)

Personal Qualities:

  • Self-motivated, driven, and ambitious.
  • Representational abilities in terms of corporate/commercial awareness - face-to-face contact.
  • Ability to work under pressure and meet tight deadlines.
  • Analytical approach to work.
  • Flexible approach to work.
  • Outgoing personality.
  • Basic understanding of different cultures.
  • Ability to work proficiently in challenging situations.
  • Innovative approach to management skills.

If this role is of interest, please apply with your CV

#J-18808-Ljbffr

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom Digby Morgan Full time

    summary - _ hayes, london_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - CSS - job details If you have previous experience in a Customer Support role then we want YOU!! We are seeking a Customer Service Specialist to join one of our aerospace Clients on a permanent basis in Hayes, Heathrow! About the...

  • Customer Service Specialist

    2 weeks ago

    london, United Kingdom JR United Kingdom Remote Work Freelance Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    4 weeks ago

    London, United Kingdom Workplace Options Full time

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position: The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position: The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    14 hours ago

    Hayes, Hillingdon, Greater London, United Kingdom Carbon60 - Eng&Tech Full time

    Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist within the Wide Body department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist position is on a permanent basis and...

  • Customer Service Specialist

    1 week ago

    London, United Kingdom Orange Connex Global UK Ltd Full time

    Job DescriptionCore Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer...

  • Customer Service Specialist

    8 hours ago

    London, United Kingdom Layka Recruitment Full time

    Thisisafantasticopportunity for a Customer Service Specialist tojoinacompanycommittedtoprovidingquality,innovativevalueand logisticsservices.Tomeetcustomers'requirementsforthesafeandefficient transportoftheircargoeffectivelyandinaccordancewithcompanyoperationproceduresandstatutoryrequirementsincludingHealth&Safetytothe ...

  • Customer Service Specialist

    1 week ago

    London, United Kingdom Carbon 60 Full time

    Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist within the Wide Body department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist position is on a permanent basis and...

  • Customer Service Specialist

    3 weeks ago

    London Area, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position: The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London Area, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London Area, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London Area, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom Furosystems Full time

    We develop aesthetic and functional ultra-light high-performance electric vehicles with the goal of accelerating our society’s transition to electric means of transportation. We are a fast growing start-up and have already launched three successful products with other exciting projects and launches in the pipeline for 2019 as well as 100s of units shipped...

  • Customer Service Specialist

    1 month ago

    London, United Kingdom E Personnel Recruitment Full time

    **Excellent salary**: - **Excellent Benefits**: - **Excellent team**: - **Excellent company** 3 days in office-2 days from home As Customer Service Specialist you will provide on-site customer service, and to plan and manage sales opportunities with the service business to ensue KPIs and high-level customer satisfaction. You will work towards ensuring...

  • Aog/customer Service Specialist

    1 month ago

    London, United Kingdom First Choice Staff Full time

    AOG / Customer Care Specialist - AOG required to join this fantastic agent. The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with sales colleagues and equally as important, ensuring...

  • Apprentice Customer Service Specialist

    7 days ago

    London, United Kingdom Newham Council Full time

    **Job Description About the job** A great opportunity has risen for a Level 3 Customer Service Specialist Apprenticeship position with the Parking Service. **Job title**: Customer Service Specialist **Salary**: London Living Wage £13.15 per hour **Assignment duration**: This is a 24 month fixed term temporary position. You will be treated like a...

  • Customer Service Technical Specialist

    1 week ago

    London, United Kingdom The Careers and Enterprise Company Full time

    **Working Arrangements: Hybrid Working** We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our...