Customer Service Specialist

2 weeks ago

London, United Kingdom Workplace Options Full time

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
Workplace Options have an exciting opportunity for a Customer Services Specialist in our Ealing, London office. This would be a hybrid working position with a mixture of home and office working days. Our Customer Service Specialists provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community.

**Responsibilities**:

- Assess the Employee’s needs through targeted questioning.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalised criteria.
- Provide top quality customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilising our internal database, websites, and local organisations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
- Maintain high quality work in all aspects of the position.
- Ensure all data entries are complete and accurate, with proper spelling and grammar.
- Demonstrate excellent customer service skills, providing the caller with friendly, enthusiastic, and empathetic service.
- Demonstrate excellent knowledge of conflict resolution skills.
- Demonstrate ability to organise and prioritise regarding crisis versus non-crisis issues.

**Requirements**:

- Minimum of a bachelor's degree.
- Strong written and verbal communication skills.
- Experience in delivering high quality customer service via the telephone.
- Additional language desirable but not essential.

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