Customer Service Specialist

1 month ago

London, United Kingdom Lufthansa Group Full time

Are you a customer service rockstar with a passion for supporting business projects and delivering exceptional results? We are seeking a Customer Service Specialist for our Product Line Parts team to provide outstanding customer service and operational support for various business projects.
The duties of the Customer Service Specialist include:

Own and manage Customer Service & Component Sale email inboxes for Product Line Parts
Be primary point of contact between internal and external customers for Business Projects


Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders
Perform daily routine customer follow up regarding their existing Business Projects
Update and maintain database systems and quote logs
Proactively prepare and send to customer status reports of their Business Projects
Follow-up with customer and provide shipping details
Manage customer warranty claims
The ideal Customer Service Specialist should meet the following requirements:

Previous experience in Customer Service role
Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence
Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.)
Experience of multi-tasking and relationship building skills
Office environment, based in Hayes, London
Monday – Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones
This Customer Service Specialist must be:

Analytical and flexible approach to work
About Lufthansa Technik Landing Gear Services UK
Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees.

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