Customer Service Specialist

2 months ago


London, United Kingdom E Personnel Recruitment Full time

**Excellent salary**:

- **Excellent Benefits**:

- **Excellent team**:

- **Excellent company**

3 days in office-2 days from home

As Customer Service Specialist you will provide on-site customer service, and to plan and manage sales opportunities with the service business to ensue KPIs and high-level customer satisfaction.

You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.

The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall business.

**Key activities on this role are**:

- Receive sales leads from technicians, supervisors, and third-party companies
- Validate the sales leads and fill in any missing information
- Convert the lead to an opportunity
- Create tenders and communicate the works to the customer
- Follow-up with the customer to ensure the order and convert the tender into an order
- Order spare parts and create the work/service orders
- Develop strong relationship with internal partners to ensure the accuracy of information, to allow timely, accurate tenders to be issued to customers.
- Volume based role - Customer calls and Quote Volume’s

**Skills and experience required**:

- Previous office-based sales experience is essential
- Good customer service experience
- Understanding of Targets, forecasting and managing sales funnels and results
- Good administrative experience
- Repair tendering experience is a bonus
- Attention to detail
- Can-do attitude
- Flexible working mindset
- Good written and spoken English
- Microsoft Office skills
- CRM (Salesforce), SAP or Data awareness. (Preferable)

**Benefits**:25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Commission paid quarterly (Generous)

Please note: The job title shown above may be different to local job titles used in the client’s business and issued on their contract of employment.



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • london, United Kingdom JR United Kingdom Remote Work Freelance Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...


  • London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...


  • London, United Kingdom Workplace Options Full time

    Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...


  • London, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position: The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...


  • London, United Kingdom Dermafocus Full time

    **Customer Service Specialist** DermaFocus is looking to recruit a Customer Service Specialist. We are a growing company and looking for people who are hungry to learn new skills and enjoy having conversion with clients to provide a world class customer service and support. **The Company**: DermaFocus is a distributor of clinically proven aesthetic...


  • London, United Kingdom Layka Recruitment Full time

    Thisisafantasticopportunity for a Customer Service Specialist tojoinacompanycommittedtoprovidingquality,innovativevalueand logisticsservices.Tomeetcustomers'requirementsforthesafeandefficient transportoftheircargoeffectivelyandinaccordancewithcompanyoperationproceduresandstatutoryrequirementsincludingHealth&Safetytothe ...


  • London, United Kingdom STR Group Limited Full time

    Customer Service Specialist Hayes, West London From £32k The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts. This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits. The candidate is expected to provide consistent...


  • London, United Kingdom Carbon 60 Full time

    Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist within the Wide Body department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist position is on a permanent basis and...


  • London, United Kingdom Furosystems Full time

    We develop aesthetic and functional ultra-light high-performance electric vehicles with the goal of accelerating our society’s transition to electric means of transportation. We are a fast growing start-up and have already launched three successful products with other exciting projects and launches in the pipeline for 2019 as well as 100s of units shipped...


  • London, United Kingdom Parkside Office Professional Full time

    Order to CashSAPSupply Chain A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.This is an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team,Key...


  • London, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is...


  • London, United Kingdom JPMorgan Chase & Co. Full time

    Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is...


  • London, United Kingdom Parkside Recruitment Limited Full time

    A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract. This is an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team, Key Responsibilities Assist with the Order...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Operations Specialist, London, Financial Services, £33,000, Hybrid-Working, Immediate Start! - Acting as the key contact for any external complaints/escalations - Completing due diligence on new and existing customers - Investigation each query to decide whether to uphold the complaint, then communicating the decision(s) to the customer(s) - If...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Our client, an incredibly well-established Insurance Solutions provider, are looking to recruit an articulate, personable Customer Services Executive to join their London-based team. Working on a hybrid basis (3 days in the office / 2 days from home), this is an exceptional opportunity for the right candidate!Our client specialise in supporting an external...


  • London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...


  • London, United Kingdom Chain Logistics Services Ltd. Full time

    **Overview**: This apprenticeship would suit someone working in a customer-facing role, with responsibility for delivering a high quality customer experience in any sector or organisation type. Typical duties could include dealing with orders and payments, offering guidance and support, meeting and greeting, fixing problems, after care or measuring customer...


  • London, United Kingdom ClubSpark Full time

    **JOB DESCRIPTION** **Job Title: Customer Service Specialist** **Reports To: Head of Customer Service** **Location: Remote / Hybrid working (office located in Vauxhall, SE1)** **Hours: 35 hours a week - 9-5pm Monday to Friday (with occassional on call hours)** **Company Overview** Clubspark is an award winning global leader in sport technology with...


  • London, United Kingdom BlueGate Consulting Ltd Full time

    Customer Service Technical Specialist High Wycombe, Buckinghamshire. Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and...