Customer Operations Specialist Hybrid-working

3 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Operations Specialist, London, Financial Services, £33,000, Hybrid-Working, Immediate Start
- Acting as the key contact for any external complaints/escalations
- Completing due diligence on new and existing customers
- Investigation each query to decide whether to uphold the complaint, then communicating the decision(s) to the customer(s)
- If required, providing assistance to the main Customer Service team (based in a separate office)
- Providing an exceptional service to each and every customer
In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience of handling complaints/escalations in a regulated environment
- High attention to detail
- Articulate, professional telephone manner
- Excellent Microsoft Office skills (Word/Excel)
- Proactive attitude to identifying areas to improve performance
- Fun, sociable personality
In addition to a very competitive salary, our client also offer the following:

- Private Healthcare
- Incredible progression opportunities
- Hybrid-working (2 days a week in the office / 3 days working from home)
- Fantastic working hours: Monday - Friday (9.00am - 5.30pm)



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