Customer Service Specialist

Found in: beBee jobs GB - 2 weeks ago


London, Greater London, United Kingdom Octopus Energy Full time

Octopus Energy, the UK's most awarded supplier, are looking to wrap our tentacles around the hearts of people who share our ambition to make a huge, positive impact on the environment

Want to apply Read all the information about this position below, then hit the apply button.

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you a passionate German-speaking professional or recent Graduate looking for a new exciting and rewarding customer-driven role to develop in?

OCTOPUS ENERGY

Octopus Energy are huge innovators in the renewable energy industry. We won best company to work for in 2022*, on Glassdoor we were voted 50 best places to work in 2022** and our Group CEO, Greg has recorded a podcast about our culture^ and how we empower our people.

Already at Unicorn status & expanding GLOBALLY, we are the first energy supplier in history to be Which? Recommended FIVE years in a row and rated 5* on Trustpilot based on customer reviews

There could not be a more exciting time to join the Octopus Energy journey We are on a mission to drive the global renewable energy revolution during an ongoing energy crisis, and we need loads more people to help us make our vision a reality

THE ROLE

The EuroHub is an Operations Team composed of multilingual and multi-skilled, high performing Energy Specialists that work with a portion of the UK customer base + support and facilitate the implementation of the Octopus operating model and Kraken in our international retail brand in Europe. The EuroHub also functions as an Ops Talent and training delivery for international expansion.

"The great thing about working at Octopus is that every day can look different, and you are always encouraged to explore your interests. The best part of my job is really valuing the importance of a personal touch when it comes to dealing with our customers, and I really enjoy being a highlight of someone's day." – Energy Specialist.

The successful candidate will put the customer at the heart of everything they do. You will be responsible for delivering end-to-end customer service through a variety of channels. You will need to be proactive and resilient with an ability to problem-solve. You will be trained in every aspect of the customer experience to ensure their journey with you is as smooth as possible.

Requirements:

Fluent in German and EnglishReliability and accountabilityClean and concise communication skillsExperience in a customer-facing positionAdaptability Please note that some travelling to one of our UK or European offices from time to time could be included. In reward, you can expect your talent to be nurtured within the business, offering you the chance to contribute to building world class Operations that will catapult you into a fantastic career We want your hard work to be rewarded with perks you actually care about Visit our perks hub - Octopus Employee Benefits to find out more

For your first 8 weeks the requirement is to be in the office all 5 days for onboarding/training. Once your onboarding/training journey has been completed, the working pattern is then 3 days onsite and 2 days remote.

If you have previous experience in a customer facing role or if you're a fresh graduate looking to launch your career in this busy, exciting and inspiring environment - please be encouraged to apply today

*

*,

*

*

At Octopus, our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Job Type: Full-time

Office location and salary:

London - 27k - £27,000.00 per year


  • Customer Support Specialist

    Found in: beBee jobs GB - 3 weeks ago


    London, Greater London, United Kingdom Cpl Full time

    Job Title - Onboarding Support Specialist – Italian SpeakingLocation - Central London - Hybrid 3 Days in Office Per WeekPay Rate - £ £118.00 Per Day PAYEContract Duration - 9 Months - flex to go perm/extension.My client, a global e-commerce company, are looking for an Italian speaking Onboarding Support Specialist to support and onboard Italian customers...

  • Customer Service Advisor

    Found in: beBee jobs GB - 1 week ago


    London, Greater London, United Kingdom Crossroads Truck & Bus Limited Full time

    Customer Service Advisor Normanton DepotCrossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our fantastic team...

  • Associate Specialist, Services

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Yext Full time

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge...

  • Customer Success Specialist

    Found in: beBee jobs GB - 6 days ago


    London, Greater London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support our...

  • Customer Service Advisor

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Venatu Consulting Ltd Full time

    Customer Service Advisor DoncasterGBP11.00 per HourImmediate StartOngoing Temporary Hours of Work: 8.15 am 4.45pm Monday Friday. 1 Hour Lunch 37.5 hours. Location: Office Based Our client is looking for a Customer Service Advisor for an ongoing temporary vacancy. While the vacancy is temporary there maybe an opportunity for you to join the business in a...

  • Customer Service Administrator

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Heritage PS Talent Solutions Full time

    Customer Service Administrator 12.56 per hour Temporary ongoing, Full timeOffice Based - Dewsbury, West Yorkshire Heritage PS Talent Solutions are working on behalf of our client.We are thrilled to be working in partnership with our well-established client within the manufacturing industry to recruit for a Customer Service Administrator to join their...

  • Customer Service Executive

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Tiger Recruitment Full time

    We are looking for Customer Service Executive to work for creative digital space based in South London. This is an exciting role for a customer focused individual with high attention to detail. Duties included and limited to:Liaising with customers via email and online platforms and over the phone.Processing customer requests in a timely fashionAssisting...

  • Product Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Selby Jennings Full time

    Title: Private Assets - Product SpecialistIntroductory Paragraph:Our client, a leading financial services firm in London, is seeking a skilled and experienced individual to join their team as a Private Assets - Product Specialist. This role will be responsible for providing support to sales teams and analytical insights to institutional clients on private...

  • Sustainability Business Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Amazon Data Services UK Limited Full time

    AWS is committed to building a sustainable business and running its business in an efficient way to reduce our impact on the environment. Our customers are increasingly interested in how we are doing this when procuring cloud services.To that end, the AWS Global Sustainability Customer Strategic Engagement (CSE) team work to make sustainability-related data...

  • Account Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom CHASE Full time

    Account Specialist - Respiratory - South East LondonOur client is a privately-owned Company which allows them the freedom to decide which research they invest in. They have a strong code of ethics and conduct and have a commitment to ethical and social responsibility. They have medicines within Cardiovascular, Neonatal, Transplantation, Respiratory, and have...

  • Senior IT Solutions Specialist

    Found in: beBee jobs GB - 3 weeks ago


    London, Greater London, United Kingdom Ravensbourne University Full time

    Location: Penrose WayClosing Date: 23.59 hours BST on Sunday 21 April 2024Our UniversityRavensbourne University London is an innovative, industry-focused university located at the heart of London's newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and...

  • Employment Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Richmond Fellowship Full time

    You have recent experience within the mental health field (or a related area) and know how the use of IPS (Individual Placement and Support) can help the people we support to find paid employment and have awareness of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond...

  • Service Desk Manager

    Found in: beBee jobs GB - 3 weeks ago


    London, Greater London, United Kingdom Ravensbourne University Full time

    Location: Penrose WayClosing Date: 23.59 hours BST on Sunday 21 April 2024Our UniversityRavensbourne University London is an innovative, industry-focused university located at the heart of London's newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and...

  • Customer Service Associate

    Found in: beBee jobs GB - 6 days ago


    West End of London, Greater London, United Kingdom Tiger Recruitment Full time

    A leading Foreign Exchange company are seeking a bright Customer Service Associate. You will be employed on an ongoing temporary basis for a minimum twelve months. You will be based near Victoria, in office three days a week and two days from home. Hours are 8:30 – 5:30 Monday to Friday. WHAT YOU'LL DO You will be supporting the team with client...

  • Customer Service Associate

    Found in: beBee jobs GB - 1 week ago


    West End of London, Greater London, United Kingdom Tiger Recruitment Full time

    A leading Foreign Exchange company are seeking a bright Customer Service Associate, Mandarin speaking. You will be employed on an ongoing temporary basis for a minimum twelve months. You will be based near Victoria, in office three days a week and two days from home. Hours are 8:30 – 5:30 Monday to Friday. WHAT YOU'LL DO You will be supporting the team...

  • Privacy Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Activision Full time

    Job Title:Privacy SpecialistRequisition ID:R022912Job Description:Job Title: Privacy SpecialistDepartment: LegalReporting to: Associate Director, LegalLocation: Soho, London, UKActivision Blizzard King seeks a privacy specialist to join its Legal and privacy team to grow its global privacy program and work with multiple stakeholders, products, services and...

  • Inside Sales Specialist

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Tradify Full time

    Job DescriptionTradify, a high-growth SaaS company, is looking for another energetic and sales-focused Inside Sales Specialist to join our London-based team. As an Inside Sales Specialist, you will play a crucial role in reaching out to potential customers, conducting product demonstrations, and helping them understand how Tradify's software can improve...

  • Program Support Specialist

    Found in: beBee jobs GB - 6 days ago


    London, Greater London, United Kingdom M.C. Dean Full time

    || []; function gtag(){(arguments);} gtag('js', new Date()); gtag('config', 'UA '); Project Support Specialist Program Support Specialist to join our Facilities Engineering Operations & Maintenance team. The Program Support Specialist will play a critical role in supporting the overall success of our facilities engineering program, with a focus on...

  • Senior Indirect Tax Specialist

    Found in: beBee jobs GB - 1 week ago


    London, Greater London, United Kingdom HMRC Full time

    About the job Are you a Motivated Indirect Tax aficionado who thrives in deeply technical environments? Do you challenge tax risks looking for resolution of complex issues through dispute resolution or litigation? Are you a Subject Matter expert on wider Tax and Commercial issues across the Finance Sector able to tackle VAT risks and identify future ones? Do...

  • Commercial/Projects Lawyer 2+

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Commercial/ Projects Lawyer 2+ To £££Rare opening at this leading firm for an ambitious lawyer to work on a broad range of commercial advisory and transactional work for both private and public clients primarily in the healthcare, government, housing and emergency services sectors. You will advise on a number of market leading matters in the PFI /...