Customer Delivery Manager

2 weeks ago


London, United Kingdom Computacenter Full time

 Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology

Life on the team

As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.
Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

What you’ll do

You’ll manage your services to make sure that we deliver what we’ve promised to our customers and our own organisation You’ll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services You’ll measure performance of your services overall, including our internal delivery organisation and partners Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks You’ll prepare and deliver service reports and participate in reviews with customers and colleagues Input into account strategy in conjunction with our Group Services colleagues You’ll make sure that the teams you lead (both direct line and virtual) understand the account strategy, customer priorities and their role within both You’re likely to have responsibility for the financial performance of your assigned services. You’ll contribute to accurate forecasting and cost management Support the communications strategy in support of the account and employee engagement strategies

What you’ll need

Security Cleared You’ll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance You’ll be a proven practitioner in IT Service Management You’re likely trained in ITIL, at least to Foundation status Be able to demonstrate you understand how IT services fit in a customers’ business and how we as a service provider can add value

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