VP Customer Success and Delivery

4 weeks ago

London, United Kingdom Page Executive Full time

This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience.

Client Details

Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities.

Description

As VP Customer Success and Delivery, the role will involve:

  • Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer support.
  • Overseeing the implementation of new projects to customers.
  • Developing strategies to improve customer satisfaction and retention.
  • Coordinate with other C-suite executives to align delivery with the company's strategic goals.
  • Implement process that also incorporates successful partner delivery to the customer.
  • Monitor and report on delivery metrics to identify areas for improvement.
  • Ensuring compliance with industry standards and company policies.
  • Develop and maintain relationships with key clients.
  • Participate in the development of new products and services to meet customer needs.
  • Ensuring customer satisfaction through all stages of the delivery process.
  • Identifying opportunities for up-selling and cross-selling.
  • Working closely with the sales and product teams to ensure alignment.
  • Reporting directly to the CEO with regular updates on customer delivery.

Profile

The successful VP Customer Success and Delivery should have:

  • A proven track record in a leadership role within a similar customer led role.
  • A strong understanding of customer delivery and integration processes and strategies, both directly and via partners.
  • A track record in a similar role where Cloud, SAAS solutions are the core products and solutions.
  • Ideally have AWS experience.
  • Ability to develop and implement strategies to improve customer satisfaction and retention.
  • Experience in representing a company at industry events and forums.
  • Experience in leading a customer delivery team.
  • Excellent communication and reporting skills.
  • A proven track record of maintaining strong customer relationships.

Job Offer

A competitive base and bonus package.

  • VP Customer Success and Delivery

    4 weeks ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    1 week ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    1 week ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    4 weeks ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    2 weeks ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    3 weeks ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    4 weeks ago

    City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...

  • VP Customer Success and Delivery

    4 weeks ago

    City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...

  • VP Customer Success and Delivery

    3 weeks ago

    City of London, Greater London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve: Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing...

  • VP Customer Success and Delivery

    2 weeks ago

    City of London, Greater London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve: Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing...

  • VP Customer Success and Delivery

    2 weeks ago

    City of London, Greater London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve: Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing...

  • VP Customer Success and Delivery

    2 weeks ago

    City of London, Greater London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve: Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing...

  • VP Customer Success and Delivery

    1 week ago

    City of London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve: Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with...

  • VP of Service Delivery and Customer Success

    2 weeks ago

    London, United Kingdom NICE Systems Full time

    So, what’s the role all about? The Vice President of Services is responsible for the success of the EMEA region in relation to End-to-end customer and partner engagement. Alongside Strategic vision for the region and the people management the VP of services is accountable for Implementation, Rollouts, solution adoption, Customer success as well as...

  • VP of Service Delivery and Customer Success

    2 weeks ago

    London, United Kingdom NICE Systems Full time

    So, what’s the role all about? The Vice President of Services is responsible for the success of the EMEA region in relation to End-to-end customer and partner engagement. Alongside Strategic vision for the region and the people management the VP of services is accountable for Implementation, Rollouts, solution adoption, Customer success as well as...

  • VP of Service Delivery and Customer Success

    1 week ago

    London, United Kingdom NICE Systems Full time

    So, what’s the role all about? The Vice President of Services is responsible for the success of the EMEA region in relation to End-to-end customer and partner engagement. Alongside Strategic vision for the region and the people management the VP of services is accountable for Implementation, Rollouts, solution adoption, Customer success as well as...

  • VP of Service Delivery and Customer Success

    1 week ago

    London, United Kingdom NICE Systems Full time

    So, what’s the role all about? The Vice President of Services is responsible for the success of the EMEA region in relation to End-to-end customer and partner engagement. Alongside Strategic vision for the region and the people management the VP of services is accountable for Implementation, Rollouts, solution adoption, Customer success as well as...

  • VP of Service Delivery and Customer Success

    3 weeks ago

    London, United Kingdom NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? The Vice...

  • VP of Service Delivery and Customer Success

    3 weeks ago

    London, United Kingdom NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? The Vice...

  • VP of Service Delivery and Customer Success

    1 week ago

    London, United Kingdom NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? The Vice...