Service Coordinator Part-time Permanent
2 weeks ago
Service Coordinator
Job Type: Full-time
My client is seeking a Service Coordinator to join our global team, providing 24/7 service to our key customers. The Service Coordinator is the primary point of contact for handling incoming local and worldwide service requests. This role is crucial for maintaining customer satisfaction and ensuring efficient coordination of services.
Handle all incoming service requests and follow-up services, both locally and globally.
Liaise with ships agents worldwide for attendance and shipment of parts.
Provide service confirmation and quotations of worldwide service rates to customers, including expenses.
Plan local services in close collaboration with Service Supervisor/engineers.
Check customer financial data and prepare pro-forma invoices and payment in advance when required.
Coordinate with the Shipping Department for timely delivery of spares.
Offer feedback and solutions to customers for follow-up services.
Collaborate with Sales for installation projects and inform them of retrofit opportunities.
Provide cover during staff shortages and participate in a European 24/7 rota for out-of-office service attendances.
Maintain Service email database and process service orders for accurate invoicing.
Provide KPI data and maintain various internal reports and databases.
Commercial apprenticeship or equivalent experience.
Proficiency in the MS Office suite.
Fluent in English, both written and spoken.
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