Apprentice Service Delivery Coordinator

3 weeks ago

London, United Kingdom Orange Cyberdefense UK Full time

**Orange Cyberdefense is the expert cyber security business unit of the Orange Group. We provide security consulting, solutions and services to organisations around the globe. We strive to protect freedom and build a safer digital society.**

**Job Title**:Apprentice Service Delivery Coordinator

**Location**:Orange Cyberdefense, 250 Waterloo Road, London

**Course**:Level 3 Digital Support Technician

**Salary**:£25,000 per annum

The Service Delivery Team plays a key role in building on long-term customer relationships and act as the bridge between the client and Service Teams.

**What does an Apprentice Service Delivery Coordinator at Orange Cyberdefense do**

The role of the Service Delivery Coordinator is to ensure all services are delivered to our customers in an efficient manner to meet the client’s needs while maximising profitability for the business.

**Key Responsibilities**:

- Support the Service Delivery Managers in delivering an excellent level of service to our customers
- Collate data from various sources and assisting in the preparation of service reports
- Ensure that support calls are dealt with in a timely manner, liaising with the relevant teams for updates when required
- Creation of new Global Customer Portal accounts
- Understanding and delivering within Service Level Agreements (SLA’s)

**Skills & **Experience**:
You should be able to demonstrate your skills and experience in the following areas:

- **Teamwork**: The ability to work as part of a team, as well as independently, is high on the list of priorities
- **Customer focus**: Work experience in a customer-centric environment would be advantageous
- **Problem solving**: Understanding things from the customer’s perspective and coming up with new ideas to move things forward and get results
- **Resilience**: Maintaining performance and self-confidence when things get tough
- **Drive**: Determination and commitment to get things done, to get results, to do things better
- **Communication skills**: Excellent written and verbal skills, in person and on the phone
- **Interest in IT/Technology**: You need to be enthusiastic about our products and services and the cyber security industry
- **IT skills**:Word, Excel, PowerPoint, Outlook,. Ability to quickly adapt to new software.

**And It’s not all work and no play - our business has a great benefits package, and as an Apprentice, you will have additional access to events solely for the Apprentice Team. Giving you the opportunity to get involved in many projects within our business and the local community.**

**Qualifications Required**:
In accordance with the apprenticeship course qualification requirements, the course provider will undertake a full eligibility check. A minimum of 5 GCSE Passes with 2 being in Maths and English.

**To apply, please submit your CV and a cover letter, telling us why you believe this Apprenticeship at Orange Cyberdefense is right for you.**

We are excited to introduce apprenticeships across our business. We believe that apprenticeship qualifications are a great foundation for you to build a career and by joining our team of experts, you will make a real impact on the business.

Our apprenticeships offer an immersive opportunity that will see you engage with the business, benefit from our high performing mentors, gain a formal qualification and be part of a programme that encourages success and personal development.

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