Training Coordinator Apprentice

2 weeks ago

London, United Kingdom Lewisham Council Full time

**Job Title**: Training Coordinator Apprentice

**Directorate**: HRPR

**Section**: Homeless Prevention Assessment Team

**Reports to**: Homeless Prevention Assessment Team Manager

**Job Ref**:APP-22-023

**Hours**: Full time 35 hours

**Closing date**: 1st March 2023

**Contract Type**: 18 Months

**Salary**: £21,808.80pa

**The role**

To support the Homeless Prevention and Assessment Service Manager to produce a training Matrix for the Service, Coordinate training, liaise with training providers and partners. Organise and monitor training schedules as well as minute taking at meetings.

This role also requires excellent communication skills - verbal and written,

**Location**
Whilst the service is primarily based in Laurence House, Catford, we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.

**What we’re looking for**:
We are looking for an ambitious individual with good communication and organisation skills. You will have the ability to use your own initiative, and to work as a flexible, proactive member of a team.

In return, we offer excellent development opportunities, plus a range of benefits that includes a final salary pension scheme, flexible working and the opportunity to make a real difference to your local community.

**Apprenticeship Guidance Notes**
- To be eligible for a position on the Apprenticeship scheme you must
- Be over the age of 16
- Be a Lewisham borough resident (the electoral register will be used to verify this information)
- Must have a GCSE grade A-C or grade 4 and above in Maths and English

**JOB DESCRIPTION**

**Main Purpose of the job**:
We are looking for a Training Coordinator Apprentice to support the Homeless Prevention and Assessment Service. The Apprentice will also be working closely with the Service Manager to produce a training Matrix for the Service.

The role will provide administrative support while helping to maintain the department training system.

**Summary of Responsibilities and Personal Duties**:
The Training Coordinator Apprentice, with the support of the Homeless Prevention and Assessment Service Manager, will have the ability to:

- Coordinate training for the Homeless Prevention and Assessment Service
- Work with the Service Manager to produce a training Matrix for the Service
- Take minutes
- To liaise with training providers and partners
- To work as part of a team as well as independently
- To use Microsoft Office Excel, PowerPoint and Word
- Excellent communication skills - Verbal and written

**As a Lewisham apprentice you will**:
Carry out the duties of the post with due regard to the Council’s Equal Opportunities Policy and core values.

Carry out these and any other duties within the scope of the post flexibly and with full regard to the confidential nature of the post.

All employees are required to participate in the Performance Evaluation Scheme (PES) and to undertake appropriate training and development identified to enhance their work.

All employees are required to comply with the Council's Health & Safety policies and procedures at all times, taking due care for themselves, colleagues and members of the public.

Assist in carrying out the Council's environmental policy within the day to day activities of the post.

Undertake other duties, commensurate with the grade, as may reasonably be required.

To carry out the duties of the post with due regard to the Council’s Dignity at Work Policy and core values.

All employees are required to comply with the Council's Health & Safety policies and procedures at all times, taking due care for themselves, colleagues and members of the public.

Consideration will be given to making reasonable adjustments for a disabled postholder

THIS JOB DESCRIPTION MAY NEED TO BE AMENDED BY THE DIRECTORATE TO MEET THE CHANGING NEEDS OF THE SERVICE.

**Application Questions**

Application Questions

**1.** Lewisham Apprenticeships are ring-fenced to Lewisham residents. Please confirm you are a Lewisham resident?

**2**. What is your understanding of Equality & Diversity?

**5.** This role is based within the Homeless Prevention Assessment Team, what is your knowledge or understanding of the role this team plays within the Council?

**6.** This role involves dealing with a variety of people. What experience do you have of providing customer service and what do you think are the key aspects of providing good customer service?

**8. **Can you please provide us with an example of when you have had to deal with a stressful situation and how you dealt with it?

9. Homeless Prevention is a very busy challenging service and there is always something that needs your attention. How do you manage conflicting priorities?

**10.** Can you please tell us about a time when you have had to work without supervision and how you dealt with the situation?

**11.** Please tell us about the IT packages you have used previously and what you

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