Care Systems Support Officer

3 weeks ago

Stafford, United Kingdom Staffordshire County Council Full time

Job Introduction
Are you a dynamic, self-motivated individual with a passion for IT systems, business support and redesign? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? Can you turn a challenge into an opportunity? We may just have your ideal job

Main Responsibilities
We’re looking for a Systems Support Officer to join the team to support in providing great business advice and guidance, technical support, system maintenance and development of the CareDirector system and other social care systems. These systems are used by support staff who deliver social care services to vulnerable people in Staffordshire, so the work you do will be really important

The post holder will work within our Help and Support Desk focusing on providing first-line support to system users by answering their calls, logging enquiries and providing immediate resolution to day-to-day support issues.

**37** **Hours per week - **Fixed Term or Secondment Opportunity until End March 2024**

You’ll be someone who enjoys all things systems, so you’ll be able to understand the best way to use the system and then how to explain this to others but also how to spot issues and resolve them.

You’ll also have:

- First class customer service
- Excellent organisation and attention to detail
- Be a strong communicator able to talk to people at all levels
- Be a problem solver

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

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