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Technical Support Officer

5 months ago

Stafford, United Kingdom Staffordshire County Council Full time

Job Introduction
We have some exciting opportunities for highly motivated individuals with a real can-do attitude to join our Systems and Data Team, working on data collection, reconciliation, systems maintenance and development.

Keen to build on and develop your career? This role offers fantastic opportunities for long term career progression if that is what you are looking for.

Please note that this is a Permanent, Full time (37 hrs per week) role but will consider part-time/flexible working.

The selection process will be by interview at our offices in Staffordshire Place, Stafford, and will include a short practical test.

To find out more about what we do please click on the link below:
Main Responsibilities
The role of Technical Support Officer focuses on the following key areas:

- Onboarding new employers on the Funds i-Connect payroll interchange system and monitoring and supporting existing users;
- Detailed analysis, verification and manipulation of employer supplied data, using spreadsheets and other available tools and data reporting from the Pension Fund’s Administration System (Altair); and
- Supporting members using the Fund’s “My Pension Portal”.

We are looking for someone that can bring a thorough and logical approach to your work and be able to work on your own initiative, prioritise workloads and meet deadlines. A customer focussed outlook is important to us as is a strong attention to accuracy and detail.

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.