![The HR Booth](https://media.trabajo.org/img/noimg.jpg)
Customer Services Administrator
4 weeks ago
Job Advert
**The HR Booth are delighted to be recruiting for an Customer Service Administrator on behalf of Pitreavie Packaging Ltd.**
At Pitreavie Packaging, it is their mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept, development, prototyping and manufacture. Their people, their knowledge, their technology, and their customer service are key to the business and are what makes us stand out from our competitors.
They are going through a period of growth, so this is an exciting time for the business & their people. You could be a part of this exciting future at Pitreavie Packaging.
The role is full time 37.5 hours a week on a permanent contract, working Monday-Friday.
As a Customer Service Administrator, you will be responsible for managing the relationships and delivering exceptional service to an established customer base.
**Responsibilities**:
- Manage the relationship for a defined group of customers.
- Work collaboratively with the customer to ensure all forecast, demand and orders are aligned.
- Maintain stock balance reports and communicate to the customer (including internal stakeholders) as per the agreed timescales.
- Work in partnership with the commercial contact to identify gaps to grow sales and ensure that there is always one-aligned message.
- Inherent curiosity about the customer, business strategy/direction. Identify ways that Pitreavie can grow and develop the strategic relationship.
- Maintain a database to track customer conversations/interactions.
- Daily OTIF Root Cause Investigation & Reporting.
- Proactive notification to the customer on any change to a delivery.
- Daily processing of customer orders / order acknowledgment response within the agreed timescales.
- Respond to any customer enquiry in a timely manner.
- Ensure that all the customer details are correctly setup in internal systems.
- Ensure that the on-boarding documents are attached to the system and communicated to manufacturing as required.
- Follow-up and resolve any outstanding POD's.
- Weekly review of the Aged Stock and seek opportunities to clear with customer.
- Raise any customer collection notes as required. Ensure that the uplift is completed.
- Support with any ‘month end’ tasks as required (stock balance sheets / invoicing).
- Maintain Customer Price Lists.
**Knowledge, Skills and Experience**:
- Experience of customer collaboration and relationship management
- Experience in a customer service environment
- Commercial awareness
- Experience of Microsoft packages (word, excel and preferable Business Central)
**Personal Attributes**:
- Best in class customer service skills
- Excellent communication skills
- Willing to embrace change
- Proactive problem solver
- Ability to prioritise and manage time effectively.
- Ability to work as part of a team
**KPIs**:
- On time in full (OTIF)
- Inventory
- Accurate stock reports issued on time to customer base
- Order processing with agreed timescales
**Employee Benefits**:
- 6 weeks/30 Days Holiday from Day 1 (increasing to 34 with Length of Service)
- Ability to Purchase 2 Additional Holidays Annually
- 3 Times Life Assurance
- Employee Assistance Programme
- Cycle2Work Scheme
- Retail Discounts through Caboodle
- Company Provided Flu Vaccinations Annually
- Refer a friend scheme worth £1000
- Long Service Awards
-
Customer Service Administrator
3 weeks ago
Cumbernauld, United Kingdom HAYS Full timeYour new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team.Your new role...
-
Customer Service Administrator
3 weeks ago
Cumbernauld, United Kingdom HAYS Full timePermanent vacancy offering hybrid working and amazing benefits Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated...
-
Customer Service Administrator
4 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom Hays Business Support Full timeYour new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team.Your new role...
-
Customer Service Administrator
2 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom Hays Business Support Full timeYour new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team.Your new role...
-
Customer Service Sales Administrator
1 week ago
Cumbernauld, United Kingdom HAYS Full timePermanent, full time, hybrid opportunity Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its...
-
Customer Service Sales Administrator
5 days ago
Cumbernauld, United Kingdom Hays Full timePermanent, full time, hybrid opportunity Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its...
-
Customer Service Sales Administrator
1 week ago
Cumbernauld, United Kingdom HAYS Full timePermanent, full time, hybrid opportunity Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its...
-
Customer Service Assistant
3 weeks ago
Cumbernauld, United Kingdom Pertemps Network Group Full time**Customer Service Assistant**: - 2321021461 Applicants **£31,700 Per Annum** - Full Time**Permanent** **Cumbernauld, North Lanarkshire** **FMCG** **Job Description**: **Operations and Logistics Administrator** **Cumbernauld** **£31,700** **Full time, Hybrid** Pertemps are delighted to be supporting a prestigious brand who are looking for a Customer...
-
Customer Service Advisor
2 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom Halfords Full timeJoin us as a Customer Service Advisor and support our friendly team ensuring our customers receive great support by phone and face to face. You will support the team with administration, raising invoices and issuing credits and dealing with customer queries. Organised and IT literate, you'll ensure that our records are up to date and accurate.Like us you'll...
-
Customer Service Representative
3 weeks ago
Cumbernauld, United Kingdom The Beal Group Full timeWe’re looking for a highly motivated Customer Service Representative to join our fantastic team and deliver a first-class customer experience. Tony Beal Ltd is a manufacturer of commercial têxtile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture,...
-
Customer Service Coordinator
2 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom Trane Technologies Full timeAt Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...
-
Customer Service Coordinator
3 weeks ago
Cumbernauld, United Kingdom Millers Oils Ltd Full time**Customer Service Coordinator, Cumbernauld, £25,000 per annum** Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our team as a Customer Service Coordinator at our site in Cumbernauld. **Typical responsibilities of this...
-
Service Administrator
2 weeks ago
Cumbernauld, United Kingdom United Plant Full timeThe Opportunity: Service Administrator Contract: Permanent Location: Cannock United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading...
-
Customer Service Coordinator
3 weeks ago
Cumbernauld, United Kingdom Millers Oils Ltd Full time**Customer Service Coordinator, Cumbernauld, £25,000 per annum** Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our team as a Customer Service Coordinator at our site in Cumbernauld. **Typical responsibilities of this...
-
Administrative Assistant
2 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom ISS Facility Services Full timeContract: Banking***Location: Lanarkshire***Hours of work: 40***Contract Type: Fixed Term Contract***ISS provides integrated facilities management services to a client with a national portfolio in the UK. There is a requirement for contract support to join the governance & performance team, the role will be responsible for the administration of key systems...
-
Customer Service Advisor
2 weeks ago
Cumbernauld, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeJoin Our Team at North Lanarkshire Council! This job posting is exclusively available for current employees of North Lanarkshire Council and Associated Employers. If you are part of our team, this opportunity is for you. The application process is a bit different this time - you'll need to apply through your MySelf account to be considered for this role. The...
-
Placement Student
4 weeks ago
Cumbernauld, United Kingdom Cummins Inc. Full timeDescription We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for an enthusiastic Customer Relations Coordinator & Administrator placement student to join our team specializing in Service for our...
-
Customer Services
4 weeks ago
Cumbernauld, United Kingdom Pitreavie Group Full timeAt Pitreavie Group it is our mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept, development, prototyping and manufacture. Our people, our knowledge, our technology, and our customer service are key to the business and are what...
-
Administrator
3 weeks ago
Cumbernauld, United Kingdom Target Recruitment Full timeTarget recruitment have an excellent temp opportunity available (3month contract) at our client’s depot in the Cumbernauld area! - week commencing 27/03/23. Working as an admin dispatcher for our client, a day in the life may look like the below: - Making outbound calls booking technicians into customers (referred to as policy holders) homes in the most...
-
Administrator
4 weeks ago
Cumbernauld, United Kingdom SF Recruitment Full timeSF Recruitment are working with a company based in Cumbernauld who are recruiting for a Sales Administrator Up to £28,000 Job Purpose: The Sales Administrator must be a commercially minded, sales driven, confident individual who enjoys building relationships with the team and customers. They will have excellent organisation, communication and...