Customer Service Coordinator

6 months ago


Cumbernauld, United Kingdom Millers Oils Ltd Full time

**Customer Service Coordinator, Cumbernauld, £25,000 per annum**

Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our team as a Customer Service Coordinator at our site in Cumbernauld.

**Typical responsibilities of this role include (but are not limited to)**:

- Establish the correct products and selling prices applicable to an order and ensure that the orders are processed in a timely and accurate manner following Company procedures, acknowledging orders as required
- Prepare quotations for External Sales Managers
- To monitor order progress and ensure timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
- Liaise with Operations Supervisor and Brighouse site as necessary to resolve any issues in order to optimise service to our customers
- Maintain accurate price files and keep relevant notes on customer files up to date to optimise understanding of customer requirements.
- Take every opportunity to promote company products and upsell. Maximising the effectiveness of marketing promotions, informing customers and processing promotional orders accurately
- Liaise with the wider sales team to exchange relevant information to optimise customer service and supply with regular reports as required
- Answer customer queries concerning delivery, pricing, products, promotions and quality in a timely and efficient manner, promoting the Company’s products and projecting a positive Company image
- Research new prospects for business development and growing the client portfolio
- Effectively manage existing client accounts
- Liaise with Credit Control as necessary to assist in the resolution of customer queries and timely payment by the customer
- Communicate and work effectively with, 3rd party depot staff and Millers Brighouse as necessary
- Cover provided as & when required for Trade Counter and Operations Supervisor
- To handle customer complaints in an effective and timely manner following Company procedures and ensuring that the follow-up administrative tasks ( raising credit notes, replacement orders, marking query on invoices etc) are completed in a timely manner and the customer is kept informed as necessary

**Qualification Requirements**:

- Proficient in Microsoft Office and CRM software

**If you hold the following attributes Millers Oils could be the place for you**:

- Familiarity with lubricants industry would be desirable but not essential
- Experience in a Sales / Customer Service environment
- Excellent communication and problem solving skills
- Adaptability to take on diverse responsibilities
- Ability to multitask and work in a fast-paced environment

**What’s in it for you?**
- Competitive Salary
- Bonus Scheme
- Matched Employer Pension Contribution Scheme
- 25 days Annual Leave, increasing with service years up to 30 days
- Company Health Cash Plan
- Death in Service Benefit
- Staff Account with Discount on all Millers Oils Product
- Social Club
- On-site Parking
- Employee Assistance Programme
- Millers Oils Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock purchase plan
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cumbernauld, G68 0EF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Service Coordinator

    1 week ago


    Cumbernauld, United Kingdom CV-Library Full time

    Our client is a successful and well-established manufacturer. They have an urgent requirement for an experienced Administrator with Customer Service / Coordination experience to join them on an ongoing temporary basis. It is not certain that the job will become permanent at this stage. Salary: £12.00 per hour. Hours of work: 8.30am – 5.00pm...

  • Service Coordinator

    1 week ago


    Cumbernauld, United Kingdom CV-Library Full time

    Our client is a successful and well-established manufacturer. They have an urgent requirement for an experienced Administrator with Customer Service / Coordination experience to join them on an ongoing temporary basis. It is not certain that the job will become permanent at this stage. Salary: £12.00 per hour. Hours of work: 8.30am – 5.00pm...


  • Cumbernauld, United Kingdom Millers Oils Ltd Full time

    **Customer Service Coordinator, Cumbernauld, £25,000 per annum** Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our team as a Customer Service Coordinator at our site in Cumbernauld. **Typical responsibilities of this...


  • Cumbernauld, United Kingdom Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...


  • Cumbernauld, United Kingdom Pertemps Network Group Full time

    **Customer Service Assistant**: - 2321021461 Applicants **£31,700 Per Annum** - Full Time**Permanent** **Cumbernauld, North Lanarkshire** **FMCG** **Job Description**: **Operations and Logistics Administrator** **Cumbernauld** **£31,700** **Full time, Hybrid** Pertemps are delighted to be supporting a prestigious brand who are looking for a Customer...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is looking for an experienced Support Services Coordinator to join our team.Job Summary:As a Support Services Coordinator, you will be responsible for providing support to individuals with disabilities in their daily activities and personal development.Key Responsibilities:Provide support in daily living activities and encourage...


  • Cumbernauld, United Kingdom The HR Booth Full time

    Job Advert **The HR Booth are delighted to be recruiting for an Customer Service Administrator on behalf of Pitreavie Packaging Ltd.** At Pitreavie Packaging, it is their mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept,...


  • Cumbernauld, North Lanarkshire, United Kingdom Halfords Group PLC Full time

    Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Service Representative to join our team at Halfords Group PLC.This role involves working on customers' bikes in-store, helping us wow every customer. You'll be delivering market-leading standards of service, working on cycle building, repair, and servicing....


  • Cumbernauld, North Lanarkshire, United Kingdom Halfords Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our cycling division, you will be responsible for delivering exceptional customer service and providing expert advice on our range of cycling products.Key Responsibilities:Provide outstanding customer service...


  • Cumbernauld, United Kingdom Search Full time

    At Search, we are seeking a Service Delivery Specialist to join our team in providing exceptional customer service.Key responsibilities include:Responding to customer inquiries in a timely and professional mannerProviding solutions and strategies to meet customer needsHandling customer complaints and resolving issuesGenerating order cost advice, processing...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer Service and Sales RoleWe are seeking a highly motivated and customer-focused individual to join our retail team in Cumbernauld, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Cumbernauld. As a key member of our operational team, you will be responsible for delivering exceptional customer service and supporting our business goals.Key Responsibilities:Provide timely and effective support to customers through various communication...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a Customer Service Representative to join our retail team in Cumbernauld, United Kingdom. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and product knowledge to...

  • Customer Service Agent

    5 months ago


    Cumbernauld, United Kingdom Pertemps Network Group Full time

    **Job Description**: Call Centre/Telesales Agent Cumbernauld 4-6 Weeks Temp £11ph Pertemps are currently representing a great organisation who are looking for a temporary Customer Service agent to join them on a full time, temporary basis. This role will be fully office based, free parking available on site. As a Customer Service agent you will support...


  • Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Cumbernauld, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Cumbernauld, North Lanarkshire, United Kingdom Iceland Full time

    Role OverviewAs a Home Delivery Driver with Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. This role requires strong interpersonal skills, a love for the open road, and the ability to work as part of a supportive team.We are looking for a self-starter who enjoys...


  • Cumbernauld, United Kingdom Search Full time

    Customer Service AdvisorSalary - £25,110 Potential Bonus of £4,200 per yearLocation - Cumbernauld Hours - Monday to Friday 8:30am - 5pm This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs -...


  • Cumbernauld, United Kingdom CV-Library Full time

    Customer Service Advisor Salary - £25,110 Potential Bonus of £4,200 per year Location - Cumbernauld Hours - Monday to Friday 8:30am - 5pm This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit...


  • Cumbernauld, United Kingdom Eurostampa UK Full time

    Print Shift CoordinatorEurostampa UK, a leading print specialist in Glasgow, are looking for a Shift Coordinator to join our production team. If you are a team player with excellent communication skills, the ability to coordinate resources effectively, and can lead by example, this is the role for you. Roles & Responsibilities:Effectively coordinate the...