Customer Service Coordinator

7 months ago

Cumbernauld, United Kingdom Millers Oils Ltd Full time

**Customer Service Coordinator, Cumbernauld, £25,000 per annum**

Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our team as a Customer Service Coordinator at our site in Cumbernauld.

**Typical responsibilities of this role include (but are not limited to)**:

- Establish the correct products and selling prices applicable to an order and ensure that the orders are processed in a timely and accurate manner following Company procedures, acknowledging orders as required
- Prepare quotations for External Sales Managers
- To monitor order progress and ensure timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
- Liaise with Operations Supervisor and Brighouse site as necessary to resolve any issues in order to optimise service to our customers
- Maintain accurate price files and keep relevant notes on customer files up to date to optimise understanding of customer requirements.
- Take every opportunity to promote company products and upsell. Maximising the effectiveness of marketing promotions, informing customers and processing promotional orders accurately
- Liaise with the wider sales team to exchange relevant information to optimise customer service and supply with regular reports as required
- Answer customer queries concerning delivery, pricing, products, promotions and quality in a timely and efficient manner, promoting the Company’s products and projecting a positive Company image
- Research new prospects for business development and growing the client portfolio
- Effectively manage existing client accounts
- Liaise with Credit Control as necessary to assist in the resolution of customer queries and timely payment by the customer
- Communicate and work effectively with, 3rd party depot staff and Millers Brighouse as necessary
- Cover provided as & when required for Trade Counter and Operations Supervisor
- To handle customer complaints in an effective and timely manner following Company procedures and ensuring that the follow-up administrative tasks ( raising credit notes, replacement orders, marking query on invoices etc) are completed in a timely manner and the customer is kept informed as necessary

**Qualification Requirements**:

- Proficient in Microsoft Office and CRM software

**If you hold the following attributes Millers Oils could be the place for you**:

- Familiarity with lubricants industry would be desirable but not essential
- Experience in a Sales / Customer Service environment
- Excellent communication and problem solving skills
- Adaptability to take on diverse responsibilities
- Ability to multitask and work in a fast-paced environment

**What’s in it for you?**
- Competitive Salary
- Bonus Scheme
- Matched Employer Pension Contribution Scheme
- 25 days Annual Leave, increasing with service years up to 30 days
- Company Health Cash Plan
- Death in Service Benefit
- Staff Account with Discount on all Millers Oils Product
- Social Club
- On-site Parking
- Employee Assistance Programme
- Millers Oils Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock purchase plan
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cumbernauld, G68 0EF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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