Customer Service Specialist
2 days ago
Sanctuary Scotland Housing Association is a leading social landlord providing affordable homes for rent and sale. We strive to make a positive impact on people's lives through our work.
About the RoleThis role involves working as part of a small factoring team, responsible for billing, debt recovery, and customer service. The ideal candidate will have excellent communication skills and experience in delivering high-quality factoring services.
The salary for this position is £21,764 - £22,909 per year, with a 26.25 hour workweek. Our team works from home and the office, offering flexibility and work-life balance.
Key Responsibilities- Billing and tracking of communal repairs
- Liaising with residents to ensure accessibility and meet customer expectations
- First contact resolution for service area complaints
- Maintaining relationships with key stakeholders
- Delivering efficient administrative processes
Skills and Qualifications
- Working knowledge of factoring services or similar
- Excellent customer service and communication skills
- Proven experience working to deadlines and prioritizing tasks
- Problem-solving and analytical skills
- Microsoft Office proficiency
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