Customer Service Specialist

2 days ago


Cumbernauld, North Lanarkshire, United Kingdom Sanctuary Group Full time

Sanctuary Scotland Housing Association is a leading social landlord providing affordable homes for rent and sale. We strive to make a positive impact on people's lives through our work.

About the Role

This role involves working as part of a small factoring team, responsible for billing, debt recovery, and customer service. The ideal candidate will have excellent communication skills and experience in delivering high-quality factoring services.

The salary for this position is £21,764 - £22,909 per year, with a 26.25 hour workweek. Our team works from home and the office, offering flexibility and work-life balance.

Key Responsibilities
  • Billing and tracking of communal repairs
  • Liaising with residents to ensure accessibility and meet customer expectations
  • First contact resolution for service area complaints
  • Maintaining relationships with key stakeholders
  • Delivering efficient administrative processes

Skills and Qualifications

  • Working knowledge of factoring services or similar
  • Excellent customer service and communication skills
  • Proven experience working to deadlines and prioritizing tasks
  • Problem-solving and analytical skills
  • Microsoft Office proficiency


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