Counsellor (Student Services)

5 months ago

Birmingham, United Kingdom Academy of Contemporary Music Full time

Department: Student Services

Reports To: Group Lead on Student Experience

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

ROLE PURPOSE:
To provide counselling services to students at ACM London in line with the job description below.

Counsellors liaise with Targeted Support Specialists, the Head of Counselling and the Group Lead on Student Experience.

ACM’s counselling policy makes provision for four initial sessions. At the end of the first four sessions there are two options:
1. The student is referred back to universal level support or to an alternative in-house specialist

support provider

2. The student is offered up to two further sessions as assessed by the counsellor to complete agreed areas of work Where longer term counselling is recommended beyond six sessions, counsellors liaise with the clinical need to assess risk and agree on a maximum of four additional ‘holding’ support session while an onward referral to an appropriate external support agency is arranged.

Note: Students are assessed and triaged for counselling within the wellbeing team. Counselling appointments will subsequently be offered to the student at the earliest opportunity depending on matching schedules. Referral information is provided to the counsellor with a brief history of the student problems disclosed during triage. Students who fail to attend two counselling sessions without valid reason or effective communication are to be referred back to the wellbeing team for alternative support.

**MAIN RESPONSIBILITIES**:

- To provide an independent, professional and confidential counselling service to students at ACM through individual sessions, responding to their personal, social, emotional or educational concerns in line with ACM’s Counsellor Services Contract 2019.
- To promote a safe, caring and supportive environment where such concerns may be explored, thereby promoting the mental and emotional health of students at ACM
- To contract with the student at the outset of their therapy to inform them of the nature and boundaries of the counselling relationship
- To liaise with the wellbeing team and other professionals as appropriate to ensure the effective operation of the service
- To maintain confidentiality (except in those circumstances, in line with BACP/UKCP practice and the ACM Counsellor Contract, where this should be breached)
- To uphold good practice as described by the BACP/UKCP ethical guidelines.
- To be responsible for their own Professional Liability Insurance, Professional Development maintenance and updating knowledge and awareness through Continuing Professional Development (CPD)
- To undertake enhanced DBS checks
- To make referrals, where appropriate and with the student’s consent, to other agencies.
- To share information with ACM in line with the Counsellor contractual guidelines, where a student is deemed to be at significant risk of harm
- To maintain appropriate records and to keep these secure in accordance with the latest

GDPR guidelines

In addition, the counsellors will:

- Update the confidential counselling booking calendar each week to indicate which sessions have been attended
- Notify the relevant member of the student services team of their availability immediately where they can offer a new student an appointment
- Obtain completed

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