Customer Service Executive

3 months ago

Fareham, United Kingdom IPA Supplies Full time

Department: IPA Supplies

Location: Fareham, PO16 8XD

Position: Customer Service Executive

Reporting to: Jacqui Jones - CS Supervisor

**Salary**: £25,000 reviewed after probabtion

The Position

Our business is expanding, and we need excellent people to grow with us.

IPA is about making great hospitality easier. We are a national provider of janitorial and catering supplies to a range of sectors, and aim to be a one stop shop in the industry.

Within the IPA Group portfolio sits IPA Purchasing (Procurement), Coastal Dairies (Dairy) and Produce Matters (Fruit & Vegetables). As a group we aim to deliver a completely unique single order, delivery and invoice service to individual sites and groups across the country. IPA is dedicated to providing exceptional customer service and excellent quality products at highly competitive prices.

You must be determined, tenacious and professional to support our clients and warehouse team. You will need to be approachable and adaptable, with strong interpersonal skills. Good communication skills are vital, along with a proactive, self-starter approach.

Aligned with our existing team, you will enjoy a varied and wide reaching role. No day will be the same and each will present you with a fresh and exciting challenge. Your exceptional organisation skills, precision eye for detail, and need to perform at a high level will shine through in this exciting and challenging role.

This is a great opportunity and offers the right individual an immense challenge and reward in equal measure. If you have the skills, experience and attributes needed, and think you’ll fit into a passionate, commercial and change-orientated business, then we want to hear from you.

Job Role
- Supporting our clients and warehouse team alike
- Onboarding of new accounts.
- Initiating, managing and checking key tasks relating to new and existing clients.
- Making outbound telephone calls to clients ensuring satisfaction.
- Receiving inbound telephone calls from clients and dealing with any issues.
- Taking client orders across various supply areas.
- Ensure client record files are updated on the CRM system.
- Ensuring clients receive the best service from suppliers.
- Using our stock and order system to fulfill orders

About You
- Energetic, self-motivated & desire to make an impact
- Strong work ethic & ability to thrive in a fast-paced environment
- Confident & resilient
- Capable of self-managing both time and priorities
- Diligent and a desire to find errors including your own
- Excellent telephone manner
- Experience in a Customer Care setting

The Role
- Monday to Friday; 9am to 5pm
- 31 days holiday
- Full Time
- Part of a longstanding team

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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