Customer Experience Executive

5 months ago


Fareham, United Kingdom Total Security Ltd Full time

The Customer Experience Executive's focus is to assist in monitoring and improving customer support for our products and services, especially around tech issues our customers may face.

They will need to assist in ensuring everything shown and communicated to our customers is up to date and accurate. This will be done by completing tasks delegated by the Head of Support that includes assisting in writing documentation served on our web-based knowledge bases to updating canned responses and message templates and managing all customer technical support escalations.

**They will be required to**:

- Assist in updating and maintaining our customer knowledge base's for billing and technical support, identifying and filling gaps.
- Implement search terms for the customer knowledge base.
- Assist in gathering and quantifying customer feedback on products and services.
- Help reduce contacts received whilst maintaining/increasing customer satisfaction
- Help design, measure, analyze, improve and control customer communications and associated processes.
- Log, Respond and analyze all customer technical support escalation through our ticketing system. Ensure that our tech escalation journey is robust and structured correctly.
- Assist in mapping and visualizing the customer journey to help identify pain points.
- Perform quality audits on customer interactions to understand the customer experience to help continuously improve customer engagement and agent performance.
- Assist head office management to ensure support teams are reaching set SLA and KPI targets.
- Any other tasks that are passed across from the Head of Support.
- Review and liaise with relevant departments to enhance the support knowledge base and identify areas for improvement.
- There may be a requirement from time to time to travel to Outsource partner locations abroad

Our team work hard for us, so in return, we offer a competitive salary and bonus package, alongside a fantastic office space, high spec equipment and an unrivalled benefits package, plus regular team events and treats. To find out more about our company culture, please visit our website and Social Media pages

**Salary**: £23,000 - £26,000 + up to 10% performance based annual bonus
5% Matched Pension Scheme
28 days holiday, plus 1 day off for your birthday, plus length of service accrual
Training & development support
FREE Breakfast, lunch, snacks & drinks all day every day
A variety of mix & match monthly vouchers (including Netflix, Spotify, Spa & Retail)
Generous food allowance at local restaurants
Onsite Gym
Osteopath allowance (onsite)
FREE Adblocking, Antivirus and Protection for your devices
Charity donation initiative
BUPA Health & Dental insurance
BUPA Be.Ahead Assessments
Eye care vouchers
Golf Membership
Cycle2Work Scheme
Mental Health Support and a 24/7 Anytime Healthline
Financial Support
Life Assurance
Free on-site hair cuts
Onsite cocktail bar
Regular team building events

Full time work location: Total Security HQ, Segensworth, PO15



  • Fareham, United Kingdom PROTECTED Full time

    **We build Award-Winning security software to keep our customers safe online and our products help protect millions of people worldwide.**: The Customer Experience Executive’s focus is to assist in monitoring and improving customer support for our products and services, especially around tech issues our customers may face. The role assists in ensuring...


  • Fareham, United Kingdom OutThere RPO Full time

    Role: Customer Service Executive Contract type: Permanent, full-time Hours: 42.5 hours per week, Monday - Friday 07.30 - 04.30 Location: Fareham, option to work from home 1 day a week. **Salary**: Circa £26,0000 The Role An exciting opportunity has arisen for a Customer Service Executive to join our client in Fareham. You must have excellent...


  • Fareham, United Kingdom ABR Talent Limited Full time

    **The Company**: - A multinational Tech-For-Good supporting global charities. - Well established, profitable and growing! - Very focussed on personal development and growth. **The Opportunity**: This leading Tech-For-Good provider are on trajectory to double their client base, and this has prompted the need for an Customer Support Executive to join the...


  • Fareham, Hampshire, United Kingdom Marshall Full time

    As a Customer Experience Advocate at Marshall Motor Group, you will play a vital role in ensuring exceptional customer service across all 143 stores. The position requires a competitive salary with OTE (£25,000 - £35,000) for 45 hours/week, Monday to Friday.The role involves acting as an advocate for both the business and customers, supporting customers...


  • Fareham, Hampshire, United Kingdom Frasers Group Full time

    {"h3":{"text":"Job Overview"},"p":{"text":"We are seeking a skilled Customer Experience Representative to join our retail team. As a key member of our store team, you will be responsible for providing an exceptional customer experience while driving sales and meeting store targets. This is an exciting opportunity to build your retail career with a leading...


  • Fareham, Hampshire, United Kingdom Tesco Full time

    About the roleAt Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Customer Experience Ambassador, you'll play a vital role in delivering exceptional customer service and creating a welcoming environment for all our shoppers. Your key responsibilities will include:Greeting customers with a smile and...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Associate to provide exceptional customer service and support at beBee Professionals in Fareham, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other...


  • Fareham, Hampshire, United Kingdom TJX Companies, Inc. Full time

    About TJXTJX is a Fortune 100 company and the world's leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post...


  • Fareham, Hampshire, United Kingdom Eaton Full time

    Job Overview: As a Senior Associate in our customer service team at Eaton, you will play a crucial role in managing a nominated group of business customers. Your primary responsibility will be to exceed customer expectations and efficiently manage orders.Main Responsibilities:Act as the primary point of contact for assigned customers, fostering strong...


  • Fareham, United Kingdom IPA Supplies Full time

    Department: IPA Supplies Location: Fareham, PO16 8XD Position: Customer Service Executive Reporting to: Jacqui Jones - CS Supervisor **Salary**: £25,000 reviewed after probabtion The Position Our business is expanding, and we need excellent people to grow with us. IPA is about making great hospitality easier. We are a national provider of janitorial...


  • Fareham, Hampshire, United Kingdom The Club Company Full time

    Duties as a Customer Experience Coordinator at The Club Company involve ensuring that every member has a positive experience during their visit. This role requires a person with a great eye for detail to control the general operation of health club facilities.As a key member of our team, you will play a crucial role in maintaining high standards and...

  • Sales Executive

    2 months ago


    Fareham, United Kingdom CV-Library Full time

    SALES EXECUTIVE Basic Salary & OTE - £50,000 Location - Fareham   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's...


  • Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team in Fareham. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Key responsibilities include:Serving customers at the checkoutsWorking in multiple departments, including perfecting pizzas and replenishing products on...

  • Sales Executive

    5 days ago


    Fareham, United Kingdom CV-Library Full time

    Sales Executive Vacancy - Fareham Salary: Basic £20,000 OTE £50,000 (Uncapped) plus a company Vehicle. Working hours: full time, permanent position OC19256 We are currently recruiting for an experienced Car Sales Executive for our clients site in the Fareham Area. This opportunity for a Sales Executive is with a well-established site selling a...

  • Sales Executive

    10 hours ago


    Fareham, United Kingdom Octane Recruitment Full time

    Sales Executive Vacancy - Fareham Salary: Basic £20,000 OTE £50,000 (Uncapped) plus a company Vehicle.Working hours : full time, permanent position OC19256 We are currently recruiting for an experienced Car Sales Executive for our clients site in the Fareham Area.This opportunity for a Sales Executive is with a well-established site selling a strong brand...


  • Fareham, United Kingdom Halo Recruitment Ltd Full time

    Halo Recruitment are working worth a fantastic client based in Fareham who are seeking an experienced Customer Relations/ Complaints Advisor/ Administrator to join their team. The Role - Handling of incoming customer queries, questions and complaints - Providing the appropriate service and information or insuring customers are dealt with appropriately...


  • Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    Join Our Team: Asda Stores Ltd is looking for a dedicated and customer-focused individual to fill the position of Fareham Store Customer Experience Associate. This part-time role involves working 12 hours per week on various shifts, including days, evenings and weekends.Main Responsibilities:Delivering exceptional customer service through all...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Revenue Expansion Executive to join our team at beBee Professionals in Fareham. As a Revenue Expansion Executive, you will be responsible for identifying new business opportunities and fostering relationships with key clients.Key Responsibilities:Develop and execute sales strategies to drive revenue growth.Create and present sales proposals...

  • Sales Executive

    10 hours ago


    Fareham, United Kingdom Onecom Full time

    Sales Executive Location: Whiteley Competitive Salary: £25,000 + uncapped commission(earn up to £60k a year) Fantastic Hours: Mon Fri, 8:45am 5:30pm The task at hand: We are looking for an enthusiastic, ambitious Sales Executive to join our Sales team in Whiteley.You will be responsible for prospecting, qualifying, and converting opportunities for new...

  • Marketing Executive

    1 week ago


    Fareham, United Kingdom Talent Search Ltd Full time

    Marketing ExecutiveHybrid working£28-30k + Bonus + Great benefitsHampshire, commutable from: Fareham, Winchester, Southampton, PortsmouthVR/10419A great opportunity has arisen for a marketer to join an international group in the tech sector. Working closely with the Group Marketing Manager and the wider marketing team, the Marketing Executive will be...