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Customer Experience Advisor

3 months ago

Fareham, United Kingdom Ridown Group Full time

**Are you passionate about providing a helpful and memorable experience for customers?**

**Are you looking for a role in Customer Service with a generous monthly bonus?**

We are looking for motivated and customer-focused people to join our growing Customer Experience Team based in Whiteley. You will support our customers with their general enquiries; representing Onestream in the best way and ensuring the best possible outcome for the customer. Experience isn't essential, we're looking for the right people who care about our customers. Training will be provided.

**Salary**:
£22,000 with bonus scheme to increase salary potential to £28,000 per annum

**Working hours and location**:

- Monday - Friday Between 8:00am - 8:00pm (shifts will consist of 8:00 - 4:00pm and 12:00pm - 08:00pm)
- Up to 2 Saturdays 10.00am - 4.00pm (this is done on a rota basis with weekday day in lieu)
- Office based - Whiteley

**What we offer**:

- Regular incentives and uncapped bonus scheme
- Training to help you be the best
- Opportunities for progression
- Extensive unique ‘Worklife’ Employee Advantage Program
- Mytime allowance for appointments (instead of using up holiday)
- Birthday break
- Discounts on mobile phones and broadband
- Group social events
- Gym membership and complimentary Myzone Switch heart rate monitor & monthly team challenges

**Your role will involve**:

- Provide full customer support for our range of telephone and broadband products
- Provide a customer-centric, personalised and supportive service to every customer
- Building and managing successful customer relationships
- Working in a busy, fast-paced contact centre environment
- Complying to Ofcom standards by following scripts and set processes

**Who we are**:
Onestream is an independently owned, UK based, internet service provider, offering the UK’s best fibre broadband for residential and business customers. We have recently moved to larger, newly renovated offices in Whiteley, Fareham, after a rapid growth, and to help us to continue with our exciting growth plans we have over the next 18 months.

**You’re the person we are looking for if you**:

- Have a resilient, positive and 'can-do' attitude
- Are able to remain calm in challenging situations, with the ability to ‘reset’ after each call, enabling you to handle the next call promptly, appropriately and efficiently
- Are passionate about providing the best possible service to each and every customer, every day
- Are confident working in a busy and fast-paced contact centre environment
- Are able to tailor your approach to an individual customer's needs and style of communication
- Are personable and confident
- Understand how your own role contributes to business objectives and internal customer satisfaction
- Can tackle potential problems using own initiative

If you feel that you are the missing piece to our puzzle, we’d love to hear from you Likewise, if you know someone that would be the perfect fit, please share this with them