Customer Service Advisor

16 hours ago


Fareham, United Kingdom Swinburne Automotive Engineers Full time

Swinburne Automotive Engineers is looking for a Service Advisor. Swinburnes are well established expanding garage that pride themselves on good customer service. We are looking for the right service advisor who has experience in the motor trade. either in parts, workshop or service advisor.

They need to answer calls and make bookings, Order and parts and make invoices. They must be good with people and feed information from the reception to the workshop or management.

**Responsibilities**
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Desired Experience and Education**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation, ability to adapt/respond to different types of characters, ability to multi-task, prioritize and manage time effectively

*

**Salary**: £27,000.00-£31,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Broadcut Fareham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Fareham, United Kingdom wild recruitment Full time

    Customer Service Advisor Whiteley, Fareham £21,000 - £22,000 Permanent and Hybrid Wild recruitment are working with a nationwide client who are looking for Customer Service Advisors to join their team in Whiteley, Fareham. You will be responsible for: - Answering service requests via phone, chat and web portal. - Ensuring that key Targets and KPIs...


  • Fareham, United Kingdom wild recruitment Full time

    Customer Service Advisor Permanent Full-time £19,760 - £24,000 (DOE) I am looking for customer service advisors to join a busy renewable energy client based in Segensworth, Fareham. Your day to day responsibilities will include: - Being the first point of contact for customer and client enquiries - Managing the inbox, ensuring all queries are...


  • Fareham, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Customer Service Advisor** **Location**:Fareham **Salary**:Up to £25,000 - DOE **The Company** We are working with an established insurance broker in the Fareham area who are currently going through a period of growth. Due to this they are looking to add to their team of customer service advisors. **The Role**: You will manage and maintain...


  • Fareham, United Kingdom Huntress Full time

    Customer Service Advisor Fareham Permanent role, Monday-Friday £20,500 Our forward thinking, successful and proactive client is currently recruiting for a face to face Customer Service Advisor to join their busy team based in Fareham. The role: - Providing great customer service - Provide administrative and customer service support to the team -...


  • Fareham, United Kingdom V3 Group Full time

    **Customer Service Advisors required - Segensworth - Permanent position.** V3 is currently working in partnership with a well-established and hugely successful renewable energy company based in Fareham. Our client are an emerging renewables company with over 4000 customers. Their mission is to offer the customer good quality products at fair prices, with...


  • Fareham, United Kingdom Onecom Careers Full time

    Customer Service Advisor Location: Whiteley Competitive Salary: £24,000 Fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm Are you looking for a role with progression opportunities, 25 days+ annual leave and no shift work? Read on.. The task at hand: We have an exciting opportunity for a Customer Service Advisor to join our Customer...


  • Fareham, United Kingdom Wild Recruitment Full time

    **CUSTOMER SERVICE ASSISTANT** **Fareham** **Full time - 40 hpw** **£12.26ph** **MAT COVER - 9 months** **Due to the location, you will need to have access to a vehicle** We are seeking a highly motivated and customer-focused individual to join our clients team based in Fareham as a Customer Service Advisor. As a Customer Service Advisor, you will be...


  • Fareham, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealerships in Fareham. You do not need automotive experience to be successful in this role - we will train that, but...


  • Fareham, United Kingdom wild recruitment Full time

    Wild Recruitment are working with a global business, who have their European head office in Fareham (Whiteley). We are helping to find engaging and driven people to join them in their customer service team and internal support teams. You'll join them asa customer service advisor working on first line support - supporting their internal partners across...


  • Fareham, United Kingdom wild recruitment Full time

    Are you looking for a new exciting career in a Nationwide business! Are you someone that can be patient with customers, calm under pressure and interested in helping people? Wild Recruitment are working with a nationwide client, who have their head office in Fareham (Whiteley), to find engaging and driven people to join them in their customer service team...


  • Fareham, United Kingdom wild recruitment Full time

    **Customer Service Advisor £20,000 - £22,000** **Whiteley** **Full Time** - Interviews taking place now!_ - 37.5 hours per week over 7 days - between the hours of 7am and 9pm_ - Benefits include free on site parking, quarterly performance bonus, health insurance, 25 days holiday, buy/sell holiday, birthday vouchers and more!_ **Key Responsibilities** -...


  • Fareham, United Kingdom Royale Group Management Company Limited Full time

    RoyaleLife is a family owned business with a heritage dating back to 1945. We pride ourselves on delivering the highest quality residential and holiday accommodation in some of the most beautiful regions of the UK. We are looking for a Customer Service Advisor to provide excellent customer service to customers enquiring about Royale Resorts and support the...

  • Service Advisor

    5 days ago


    Fareham, United Kingdom YOLO Recruitment Full time

    **Service Advisor - Fareham** **Salary: 28k basic 4k bonus + benefits** YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the Oxford area. You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service Advisor /...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Advisor to join our retail team in Fareham, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...


  • Fareham, United Kingdom HSBC Full time

    -Job description Customer Service Advisor*** Hamilton_ _with Hybrid working **Salary**: from £23,205 + excellent benefits Hours: 35 hours per week. If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s...

  • Customer Service

    3 days ago


    Fareham, United Kingdom Workshop Recruitment Full time

    **Customer Service & Sales Advisor** **Fareham** **£25,500** Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone. **Role key tasks**: - providing a high level of customer service over the telephone - securing an...


  • Fareham, United Kingdom Ridown Group Full time

    **Are you a customer-centric individual?** **Do you enjoy solving problems?** **Are you looking for an employer to invest in your career development, as well as reward you for your hard work with bonus’, incentives, and fun social events?** If you're nodding your head, then you're exactly who we're looking for! At Onestream, a thriving broadband...


  • Fareham, United Kingdom Huntress Full time

    **Customer Service - Financial Industry** **£20,000 + 12.5% bonus** **Permanent** **Monday-Friday role** Our client is seeking a Customer Service Advisor to join their busy, growing team within the Financial Industry. This is a fantastic opportunity for someone looking to gain some customer service and office experience and looking to join a company...


  • Fareham, United Kingdom Lilium Direct Ltd Full time

    We have a fantastic opportunity for a Customer Service Advisor (Apprenticeship) to join our fast-growing company and to build a long term career in sales / business development - no prior experience necessary, just a hard-working and can-do attitude! **Job Role**:Customer Service Advisor (Apprenticeship) **Location**: Cams Hall, Fareham, PO16...


  • Fareham, United Kingdom Resolve Recruitment Services Full time

    Would you like to start a career in the insurance with full training provided? ...Or perhaps you are already in an insurance role and would like to further progress your career? This is a unique opportunity to work for a dynamic and forward-thinking employer who are extremely highly rated on glassdoor - where staff and ex-employees report a great working...