Customer Service Advisor

3 weeks ago


Fareham, United Kingdom Wild Recruitment Full time

**CUSTOMER SERVICE ASSISTANT**
**Fareham**
**Full time - 40 hpw**
**£12.26ph**
**MAT COVER - 9 months**

**Due to the location, you will need to have access to a vehicle**

We are seeking a highly motivated and customer-focused individual to join our clients team based in Fareham as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their needs. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer experiences.

Reporting to the head of department, your overall responsibility will consist of the following:
- Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled
- Manage the company inbox with orders and enquiries and pass to relevant teams.
- Placing orders for materials
- Booking pickups and arranging all deliveries and keeping the customer updated. With ETA’s etc
- Liaising with drivers and daily route planning
- sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanor.

This role is integral to our award-winning customer service, as such, you will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time.

Working hours are Monday to Friday, 8am to 5pm.

**Key skills, experience and/or qualifications required**:

- Excellent I.T skills, specifically in MS excel and outlook
- Experience in a customer-facing role
- Customer focused with ‘can-do’ attitude
- Excellent verbal and written communication skills

**Desirable skills, experience and/or qualifications required**:

- Experience in a telesales role
- Experience in retail customer service
- Experience as a receptionist/admin assistant
- Business related qualification (GCSE level minimum)

**In return, you will get**:

- Salary: £25,000 - £25,500 dependant on experience
- Holiday entitlement 20 days + 8 bank holidays per year
- Company pension
- Free parking
- Free tea/coffee
- Company branded work wear
- Referral bonus for suggesting staff & promote first from within policy

APPLY NOW or call Lynsey for more info

**Job Types**: Full-time, Temp to perm
Contract length: 9 months

**Salary**: £12.26 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person



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