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Customer Service Executive
2 months ago
Role: Customer Service Executive
Contract type: Permanent, full-time
Hours: 42.5 hours per week, Monday - Friday 07.30 - 04.30
Location: Fareham, option to work from home 1 day a week.
**Salary**: Circa £26,0000
The Role
An exciting opportunity has arisen for a Customer Service Executive to join our client in Fareham.
You must have excellent communication skills and the ability to build rapport and relationships with customers.
Overall Responsibilities
- Providing help and advice to customers using your knowledge of the organisation's products or services.
- Processing customer orders accurately and efficiently using Oracle NetSuite system.
- Investigating and solving customers' problems, which may be complex or long.
- Agreeing product returns in consultation with the relevant Account Manager/Department.
- Ensure all customer experience information is captured in Oracle NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
- Support Account Management through proactive activity.
- Generate quotes to customer requirements using Oracle NetSuite.
- Learning about our products and keeping up to date with changes.
- Liaising with Operations regarding progress of all orders and informing customers of any late or incomplete deliveries.
- Ensure all customer experience information is captured in NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
- Any other reasonable adhoc task directed by Customer Service Manager relevant to operational activity.
Qualifications Essential Skills and knowledge
- Previous experience in a Customer Service role is essential.
- Experience in a sales support role is desirable.
- Excellent verbal and written communication skills.
- Experience using Oracle NetSuite desirable.
- IT literate.
Pay: £26,000.00-£29,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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