Customer Service Representative
7 months ago
**Customer Service Specialist**
**Fareham**
**£28,000 - £30,000**
The **Customer Service Specialist **role will act as a direct support to the Head of Customer Service. You will hold responsibility for supporting and growing the relationships of a specific group of customers, allocated to you, as well as maximising opportunity within transactional & non-contracted customers.
**Key Responsibilities**:
- Receiving and processing customer enquiries and orders
- Proactively chasing outstanding quotes
- Buying - working with our suppliers to source products and services via the businesses preferred supply chain.
- Providing exceptional customer service.
- Building strong relationships with customers and suppliers.
- Identifying and developing spend of customers.
- Managing customer queries, supplier disputes and service issues.
- Identifying and maximising upselling opportunities.
- Work to set Customer Services KPI’s in regard to service delivery.
To be successful in this role, you will need to demonstrate the below behaviours:
Being able to communicate effectively in a polite and professional manner. Proactive, commercially astute, confident, self-starter, flexibility in approach, ownership, works well under pressure, target driven, team player.
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: wow/port/JE
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