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Senior Customer Representative

7 months ago

Fareham, United Kingdom FPR Group Full time

**Senior Customer Service Representative (Supply Chain Management)**

Are you an experienced customer service representative? Do you have experience handling supply chain management in an engineering environment? If so then please check out this fantastic opportunity

Our client, a leading player in the aerospace industry, is seeking a Customer Service Representative to join their dynamic team. If you’re passionate about customer satisfaction, supply chain management, and making a real impact, this role is for you

**Position Overview**:
As a Customer Service Representative, you’ll be an integral part of a friendly, hard working customer service team. Your mission? To ensure seamless order fulfilment, maintain strong customer relationships, and drive operational excellence.

**Key Responsibilities**:

- Be the primary point of contact for a designated group of business customers (Repairs, OE, Military, Commercial).
- Lead regular conference calls and customer business reviews.
- Nurture relationships with key customers, ensuring their expectations are not just met but exceeded.
- Own and curate your assigned customer order books.
- Keep promise dates accurate.
- Maintain data integrity like a pro.
- Perform contract reviews to ensure orders are correctly entered into the ERP system and other support databases.
- Negotiate order priorities.
- When things get urgent, expedite customer orders internally to meet critical deadlines.

**Qualifications and Skills**:
Customer Whisperer: You’ve got proven experience in customer service or supply chain management. Customers love you, and you know how to keep them smiling.

Communication Maestro: Your written and verbal skills are top-notch. You can lead a conference call like a TED Talk.

Attention to Detail: You spot data discrepancies faster than a hawk spots a mouse.

Commercial Savvy: You understand the business landscape and can navigate it with finesse.

Tech Ninja: Proficiency in ERP systems and the Microsoft Office Suite (Excel, PowerPoint, Word).

**Location**:
As a Customer Service Representative you will be based on site located in Fareham.

**Salary**:
Competitive salary package from £45,000 based on experience and qualifications.

Ready to Take Flight?

FPR Group are acting as an employment business.

**Salary**: £43,000.00-£45,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: 6095