Customer Account Representative

3 days ago


Fareham, United Kingdom Owen Daniels Consultancy Full time

**Customer Accounts Representative**
**Permanent Position**
**Competitive Salary, 25 days annual leave + bank holidays**
**Up to 8% matched pension scheme**
**8am - 4:30pm Monday - Thursday, 8am - 1pm Fridays**
**Fareham**
**Our client is a large and growing Aerospace development and manufacturing organisation. They are looking for two experienced customer accounts representatives to join their diverse team, and act as a main point of contact for customers while maintainingcustomer service excellence.**
**Customer Accounts Representative**
- Receive and enter purchase orders onto the ERP system, raising quotes and customer documentation while prioritizing workloads efficiently
- Provide accurate quotes and timescale communications to all customers, and refer any quote queries to senior team members accordingly
- Use of the MRP/ERP system to identify runner/repeat orders and generate lead times for existing customers
- Resolve customer complaints with regards to warranty, delivery, quantity etc. in a beneficial manner for both the business and customer

**Customer Accounts Representative**
**Essential Skills/Experience/Qualifications;**:

- Previous experience working within customer service/account management focused positions
- Excellent customer service orientation & skills, ability to handle both positive and negative situations with professionalism and efficiency

**Customer Accounts Representative**
**Desirable Skills/Experience/Qualifications;**:

- Experienced in using MRP systems such as SAP and Salesforce
- Degree qualified or equivalent in customer service practice or similar
- Previous experience working within a manufacturing discipline



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