![C Data Marine Ltd](https://media.trabajo.org/img/noimg.jpg)
Marine Software Customer Representative
3 months ago
Job Overview:
We are seeking a dynamic Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service, support and training. This role required excellent phone etiquette, and the ability to analyse and communicate effectively.
**Responsibilities**:
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints or issues in a professional manner
- Perform data entry tasks accurately and efficiently
- Manage the company's social media presence
- Utilise upselling techniques to increase sales opportunities
- Communicate effectively with customers to ensure satisfaction
- Collaborate with team members to improve overall customer experience
**Requirements**:
- Must have a marine background to understand the environment and requirements of our customer base
- Strong phone etiquette and communication skills
- Ability to analyse customer needs and provide appropriate solutions
- Proven track record in sales of software services is advantageous
- The job is likely to require security clearance
Pay: £20,000.00-£29,085.86 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- marine: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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