Sales Customer Service Representative
4 days ago
We are seeking a highly skilled Sales Customer Service Representative to join our team at Workshop Recruitment.
This role involves providing exceptional customer service over the phone, via webchat, and through email. You will be responsible for securing orders and processing bookings with accuracy, as well as dealing with customer enquiries and queries in a professional and timely manner.
Main Responsibilities:
- Secure Orders: Convert calls into confirmed orders, ensuring that all details are accurate and up-to-date.
- Process Orders: Accurately process orders and bookings, minimizing errors and maximizing efficiency.
- Customer Enquiries: Respond promptly and professionally to customer enquiries and queries, resolving issues and providing solutions.
- Upselling: Identify opportunities to upsell products and services, maximizing order values and driving revenue growth.
- Payment Processing: Collect payment details and process payments securely and efficiently.
You will work closely with customers to understand their needs and provide tailored solutions, ensuring that they have an excellent experience with our company.
Key Skills and Qualifications:
- Excellent Telephone Manner: Provide exceptional customer service over the phone, responding promptly and professionally to customer enquiries.
- Attention to Detail: Ensure that all orders and bookings are processed accurately and efficiently, minimizing errors and maximizing productivity.
- Understanding of Sales Process: Have a good understanding of the sales process, including identifying opportunities to upsell and cross-sell products and services.
- Reliability and Flexibility: Be reliable, flexible, and adaptable, working effectively in a fast-paced sales environment.
Salary and Benefits:
- Quarterly Bonus Scheme: Earn a quarterly bonus based on individual and team performance.
- Holiday Entitlement: Enjoy 25 days holiday per annum, plus bank holidays, increasing with length of service.
- Pension Scheme: Contribute to a pension scheme, ensuring a secure financial future.
Working Hours:
- Monday to Friday: Work Monday to Friday, 8pm-6am, with occasional Saturday morning shifts.
- Transportation: Own transport is required due to limited public transportation options.
The estimated salary for this role is £28,000-£32,000 per annum, depending on experience.
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