Helpdesk Administrator

2 weeks ago


Altrincham, United Kingdom McGoff Group Facilities Services Full time

The McGoff Group is a privately owned, multi award winning construction and integrated support services business with 50 years’ experience. Building for generations and working with select clients nationally, the company offers a holistic range of services; acquire, design, build, operate and maintain.

The contracts are primarily for the McGoff Group’s asset backed operating businesses in the care and education sectors; New Care and Back to the Garden Childcare, as well as supporting revered clients with their nationwide rollout programmes in the health care and food retail arenas. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the business.

A natural extension to the Group’s service offering is the total facilities management solution provided by McGoff Group Facilities Services enabling a seamless range of additional services post construction and for the life of the operational asset.

MGFS are an operating division of a well-established family-owned construction and services company providing comprehensive and customer-focused construction, fit-out, property and facilities management solutions.

We are looking for an experienced Helpdesk Administrator to join the growing team.

**Role Responsibilities**
- Following up with customers to ensure full resolution of issues
- Follow standard helpdesk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA

**Requirements**:

- Previous experience working on a Facilities Services Helpdesk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. desirable
- Familiar with reactive and planned maintenance contracts and frameworks
- Proficient with Microsoft Excel & Word
- Excellent communication and problem solving skills
- Good attention to detail
- Ability to work well under pressure
- A good understanding of KPIs

**Benefits**
- 6% Employer Workplace Pension
- 25 days’ holiday + Statutory
- Holiday ‘Buy Back’ scheme + bonus birthday holiday
- Healthcare Scheme
- 1 days paid ‘Change the World’ volunteering day
- McGoff Group Facilities Services is an equal opportunities employer, which seeks to ensure that no applicant received less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race._



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