Helpdesk Administrator

5 months ago

Altrincham, United Kingdom McGoff Group Facilities Services Full time

McGoff Group is a privately owned, multi award winning construction and integrated support services business with 50 years’ experience. Building for generations and working with select clients nationally, the company offers a holistic range of services; acquire, design, build, operate and maintain. We require each employee to embody our EPIC values to ensure the following:

- Excellence - We strive for excellence by creating a united team atmosphere empowering our employees to enthusiastically contribute through clear, tangible deliverables. Creating open and honest forums to drive lessons learnt from past experiences drives improvement. We take pride in our work and celebrate successes, thereby creating an environment where our people are truly valued.
- Passion - Our passion is placemaking, creating incredible spaces through our totally holistic and inclusive approach. Our class leading, sustainable environments enhance the health and wellbeing of our residents, customers and clients.
- Innovation - We place precision engineering at the heart of everything we do, whilst encouraging creativity and innovation by empowering our people to find imaginative solutions to everyday industry problems. “We will not be constrained or shackled by the way things have always been done".
- Collaboration - We value team endeavour over the performance of any one individual. Aligning all stakeholders through clear, concise and common goals, driving efficiencies and quality outcomes at every level.

The contracts are primarily for the McGoff Group’s asset backed operating businesses in the care and education sectors; New Care and Back to the Garden Childcare, as well as supporting revered clients with their nationwide rollout programmes in the health care and food retail arenas. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join McGoff Group.

A natural extension to the Group’s service offering is the total facilities management solution provided by McGoff Group Facilities Services enabling a seamless range of additional services post construction and for the life of the operational asset.

MGFS are an operating division of a well-established family-owned construction and services company providing comprehensive and customer-focused construction, fit-out, property and facilities management solutions.

We are looking for an experienced Helpdesk Administrator to join the growing team.

Role Responsibilities
- Following up with customers to ensure full resolution of issues
- Follow standard helpdesk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA

**Requirements**:

- Previous experience working on a Facilities Services Helpdesk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. desirable
- Familiar with reactive and planned maintenance contracts and frameworks
- Proficient with Microsoft Excel & Word
- Excellent communication and problem solving skills
- Good attention to detail
- Ability to work well under pressure
- A good understanding of KPIs

**Benefits**:

- 6% Employer Workplace Pension
- 25 days’ holiday + Statutory
- Holiday ‘Buy Back’ scheme + bonus birthday holiday
- Healthcare Scheme
- 1 days paid ‘Change the World’ volunteering day
- McGoff Group Facilities Services is an equal opportunities employer, which seeks to ensure that no applicant received less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race._

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