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Facilities Coordinator

2 months ago

Altrincham, Trafford, United Kingdom Macro Full time

Job Summary: We are seeking a highly organized and detail-oriented Facilities Coordinator to oversee various aspects of facility management, including maintenance, repairs, security, and safety.

Main Responsibilities:

  • Manage internal helpdesk for the client account, raising and tracking tasks through to completion.
  • Manage tasks through to complete and proactively chase to close out overdue tasks.
  • Track progress against pre-determined KPIs, including measuring response times.
  • Track rectification times and implement escalation procedures where necessary.
  • Report back to clients and contract staff on job progress and open tasks.
  • Take responsibility for uploading maintenance records and compliance certificates.
  • Upload and amend asset information as held in the helpdesk database.
  • Manage escalations in a proactive manner, minimizing impact to the client.
  • Annually cleanse and refresh the electronic register to incorporate updates.
  • Support new building openings.
  • Collate quotes from suppliers and monitor spend against pre-agreed values.
  • Coordinate suppliers to meet strict deadlines, ensuring satisfactory openings.
  • Ensure helpdesk software reflects accurate data for all locations in scope.
  • Proactively monitor services and contracts to identify solutions.
  • Suggest improvements to processes and procedures.
  • Liaise with Regional Managers to maintain information flows.
  • Complete monthly supplier reviews alongside clients FM team to ensure supplier performance and compliance.

Requirements:

  • Previous experience in a similar role.
  • Proven strong administration skills.
  • Experience of administering multiple activities within the day.
  • Willingness to thrive in a fast-moving real-time environment.
  • Dedication to complete tasks.
  • Ability to prioritize work to deadlines.
  • Desire to take ownership of a problem and find the solution.
  • Ability to communicate effectively.
  • Customer-focused approach.
  • Desire to understand how the service delivery model works.
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel.
  • Good organizational skills.
  • Experience of FM helpdesk software, such as Service Channel.
  • Experience of working in Facilities Management in the retail environment.

About Macro: Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all of the criteria below, please apply as you may still be suitable for this role or another role within our organization.