Senior Facilities Helpdesk Lead

4 weeks ago


Altrincham, United Kingdom Catch 22 Full time

Our client, a **Facilities and Integrated Support Services Business**, are looking to appoint a **Senior** **Facilities Helpdesk Lead** to work with them at their office in **Altrincham.**

Main duties will include:

- Team management
- Monitoring of KPIs
- Leading regular meetings with both external and internal clients
- Monthly reporting
- Implementing of processes to increase the productivity of the help desk
- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices

For this our client is offering a salary of up to **£28,000**.



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