Senior Facilities Helpdesk Lead
2 weeks ago
Our client, a
Facilities and Integrated Support Services Business, are looking to appoint a
Senior
Facilities Helpdesk Lead to work with them at their office in
Altrincham.
Main duties will include:
- Team management
- Monitoring of KPIs
- Leading regular meetings with both external and internal clients
- Monthly reporting
- Implementing of processes to increase the productivity of the help desk
- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties setting up jobs, raising orders, approving invoices for payment, raising invoices
£28,000
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