Correspondence Officer

3 weeks ago


Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 299747**Salary**:

- £25,324-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- Policy Unit and Private Office**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, London, Newcastle-upon-TyneAbout the job

**Job summary**:
Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live? Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.

Citizens are at the heart of DLUHC’s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for ten Correspondence Officers, based in Bristol, London and Newcastle, to handle enquiries from Parliamentarians and the public, and draft replies that will be sent either direct or on behalf of Ministers.

**Job description**:
**Responsibilities will include**:

- Drafting replies to correspondence from Parliamentarians or the public
- Managing and prioritising casework so that replies to correspondence are sent within 20 working days
- Ensuring that casework is accurately logged, processed, and tracked via our casework management systems

**Person specification**:

- Proactive and able to manage their time effectively
- Able to manage multiple competing priorities
- Interested in policy developments across Government, current affairs and how Parliament works
- Confident about building positive working relationships with a wide range of teams
- Experienced users of Office365, and willing to learn how to use our case management systems

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Alongside your salary of £25,324, Department for Levelling Up, Housing and Communities contributes £6,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**We are for everyone**

**We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.**

We are for everyone

DLUHC want to bring in a diverse workforce at all levels.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on)

**At sift, we will be assessing**

Behaviour 1 (lead behaviour) - Managing a Quality Service

Behaviour 2 - Communicating and Influencing

Behaviour 3 - Delivering at Pace

There is a 250 word limit per question.

**The interview will be of a blended nature consisting of the following success profiles elements**:
Behaviour

Strength

**In the full campaign we will test the below Success Profile Elements**:
Behaviours: (Managing a Quality Service, Communicating and Influencing, Delivering at Pace)

Strengths: (Yes)

**EO salary**
- ** The salary for this role is £28,412 (London) or £25,324 (National).**:
**BENEFITS**:
**Transfers across the Civil Service on or after 4 October 2018**:
**GEOGRAPHICAL LOCATION**:

- London
- Bristol
- Newcastle

**SIFT AND INTERVIEW DATES**:
Sifting is envisaged to take place W/C 17/07/23 with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

**Reserve List**

**CTC (Counter-terrorism Clearance)**:
**Important note**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
-


  • Admin Officer

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Brook Street Full time

    Brook Street has an amazing opportunity for an Admin Officer to join our client - The Insolvency Service - this role will be based in Newcastle and will be Hybrid working Full-time If you have strong administration experience and a keen eye and strong attention for detail, then this could be the role for you! This is also a great opportunity to get...


  • Newcastle upon Tyne, United Kingdom JHT Fabrications Ltd Full time

    Managing the reception area, including welcoming customers and guests. Managing company correspondence, including phone calls. Using Sage would be advantageous. Preparing Payroll Booking various Material into Sage, checking and uploading Material Test Certificates. Filing away general office paperwork. Preparing / matching delivery notes to...

  • Operations Officer

    1 month ago


    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. What’s in it for you? Newcastle University is a great place to...


  • Newcastle upon Tyne, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2x Business Support Officers to work within a local children's care team. **THE ROLE** - To take part in identifying and implementing business process improvements. - To contribute to the development, implementation, review and maintenance of business systems and processes. - To mentor, advise and give guidance to business...


  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for an Executive Assistant for a client of ours based in Newcastle City Centre. This is an office based role, 37 hours per week, Monday - Friday for a minimum of 3 months. £15.51 per hour (+ holiday pay) Main duties of the role include: - Organising and co-ordinating the Director's diary, travel and accommodation requirements. -...


  • Newcastle upon Tyne, United Kingdom All Temps Recruitment Ltd Full time

    We have 2 full time vacancies provide high level business support to Children's Social Care in Newcastle upon Tyne. These are busy and demanding roles, where you will need to demonstrate the ability to multitask and provide high levels of customer service. You will need a flexible approach to work and experience of dealing with competing demands and working...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    Provide a high quality and efficient administration and secretarial support for senior staff within the Department of Blood Sciences.Responsibilities Maintain senior staff electronic diaries. Deal with incoming correspondence for consultants. Daily postal duties for department. Type personal and confidential correspondence for senior staff. Arrange both...


  • Newcastle upon Tyne, United Kingdom Wise May Full time

    **Duties and Responsibilities**: - Review all incoming correspondence - checking for new incidents- - Checking databases for insurance entries and liaising with other Departments with any queries.- - Scan and reference correspondence onto system and update parties accordinglySet-up all new claims- - Process fee payments- - Set-up new payee bank details- -...

  • Project Coordinator

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for a Project Coordinator for a client of ours based in Newcastle city centre. The role is a temporary fixed term contract for a minimum of 3 months, with the potential of extension. 37 hours per week, Monday to Friday office hours, based on campus. £15.51 per hour + holiday pay earned as you work, The purpose of this role is to provide...


  • Newcastle upon Tyne, United Kingdom Wise May Full time

    **Administration - Newcastle - £23k** **Hybrid working, 09:00-17:30** **Wise May are looking for an Administrator to join our client, an Insurance company based in Newcastle. This is a fantastic opportunity to join a friendly company and become part of a great team.** **Duties to include**: - Review and prioritise all incoming correspondence; checking...

  • Legal Receptionist

    4 weeks ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Responsibilities**: - Answering phone calls and directing them to the appropriate person or department - Greeting clients and visitors in a professional and courteous manner - Scheduling appointments and managing the legal team's calendar - Providing administrative support to the legal team, including drafting correspondence and managing files -...


  • Newcastle upon Tyne, United Kingdom QA Apprenticeships Full time

    **Employer description**: As a company we design and manufacture electrical distribution panels and associated devices for the street lighting industry, we have also expanded into the Electric Vehicle Charging market and require another member in the office team All equipment in manufactured onsite in our facility located in Ponteland. **Overview**: Due to...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join a thriving business based in Newcastle - A Part Time Personal Assistant Position **About Our Client**: Our client is a reputable firm in the Industrial / Manufacturing sector, based in Newcastle Upon Tyne. With a significant presence in the industry, they have a team of dedicated professionals committed to delivering high-quality...


  • Newcastle upon Tyne, United Kingdom Office Angels Full time

    Our client is a leading property firm, dedicated to providing exceptional client service. With their talented Newcastle team and their local office, they strive to deliver top-notch results in the industry. Monday-Friday 9am-5:30pm with a hybrid working pattern available (2 days based from home after an induction period) - part time hours of 3/4 days per...


  • Newcastle upon Tyne, United Kingdom Office Angels Full time

    Our client is a leading property firm, dedicated to providing exceptional client service. ASAP Contract: Permanent Monday-Friday 9am-5:30pm with a hybrid working pattern available (2 days based from home after an induction period) Location: based in Newcastle City Centre As a Team Administrator, your key focus will be to support the Newcastle office...


  • Newcastle upon Tyne, United Kingdom CHANNEL ALT LTD Full time

    **Duties**: - Organise and schedule appointments - Assist in the preparation of regularly scheduled reports - Carry out data entry tasks with precision and accuracy - Manage phone calls and correspondence with professionalism and courtesy - Maintain an organised filing system for important documents **Experience**: - Proven experience in an administrative...


  • Newcastle upon Tyne, United Kingdom Sacco Mann Full time

    Our client, a leading law firm in the heart of Newcastle, are looking to recruit a Family Solicitor to join their team. The role would suit a Family Solicitor with a minimum of 1 years' post qualifying experience, who can demonstrate a solid history of handling privately funded family law matters, predominantly focusing on divorce, separation and finance. ...


  • Newcastle Upon Tyne, United Kingdom Cpl Life Sciences Full time

    **Role**: Customer Service Representative **Rate**: £10.25 per hour **Duration**: 3 month to full time **Location**: Newcastle - NE27 0BY **Working hours**: Monday - Friday 9AM - 5PM Customer Service Representatives will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing...

  • Personal Assistant

    1 month ago


    Newcastle upon Tyne, United Kingdom Page Personnel - UK Full time

    Opportunity to join a thriving business based in Newcastle - A Part Time Personal Assistant Position **About Our Client**: Our client is a reputable firm in the Industrial / Manufacturing sector, based in Newcastle Upon Tyne. With a significant presence in the industry, they have a team of dedicated professionals committed to delivering high-quality...


  • Newcastle upon Tyne, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Senior Business Support Admin Officer/PA - Resources** **Reference no: Newcastle 6121314337289** **Pay Rate: £12.93 per hour PAYE** **This opening assignment is for 3 months** **Minute taking skills & experience is essential for this role** The purpose of the role is to provide comprehensive business and...